WARNING THEY GIVE FAULTY HANDSETS

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Lionardovalentis's review of Sky Mobile

★☆☆☆☆

“WARNING THEY GIVE FAULTY HANDSETS ”

Written on: 25/08/2021 by Lionardovalentis (1 review written)

***warning*** do not use sky mobile, they give you faulty handsets that break within 48 due to faulty hardware. Then will thwn charge you for the repair!!!! Awful customer service agents that dont understand english, useless network coverage and very slow internet coverage, from overpriced and useless people! Avoid like the plague!!! absolutely disgusted with the service i am currently receiving. Their foreign call centre staff are absolutely useless and waste so much of your time every time that you call, half the time they don’t even seem to understand the issue you are calling about because of the poor understanding of english. i called apple, apple confirmed that it is indeed skys problem.   i have an iphone xs and all of a sudden out of the blue the face id stopped working. Apple did diagnostics on it and confirmed it’s a hardware problem and that sky should help me and sort it. They are refusing to do so saying it is now out of warranty. Rang apple again and they said to call sky back and say i wanted it giving under the consumer law act. Sky then said that i have a 12 month warranty form apple and a further 12 month given by sky, so they can fix for free. I called sky to sort this out and now they are saying that that isn’t true and are trying to make me pay for the repair and also leave me with no handset to use etc… absolute joke not to mention it is over priced and rubbish network coverage awful & internet

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