What a joke! Do not use this network absolutely useless!

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Phonefixer64's review of iD Mobile - www.idmobile.co.uk

★☆☆☆☆

“What a joke! Do not use this network absolutely useless!”

Written on: 18/12/2018 by Phonefixer64 (1 review written)

This company SHOULD NOT be trading their staff have no clue! You ring them and they can never resolve anything, all you get is im just going to place you on hold, I’m just going to place you on hold, I’m just going to place you on hold!!! Then oh we can’t do anything about this on the call our team will contact you in 48 hours,CLOSER TO 48 DAYS later still nothing!!! I was using this phone and paying it fully upto date EVERY MONTH until Earlier last year when my bank details changed so I contacted ID to make my payment ON TIME by card as my direct debit details had obviously changed, oh but even taking a simple card payment is too much of a challenge for this company, they took my card details 4 YES “4” times and tried to process it and every time told me it was declined which I knew was rubbish as I’d just used my card and had money in my account, so I then called my bank up while putting ID on hold to ask if there was a problem and what a surprise I had 4 payments pending on my card to ID mobile
I then even went as far as giving the college at my bank permission to descuss this in a 3 way call between me the bank and the ID college he confirmed to ID they had processed 4 payments, so after this I get a whole load of rubbish excuses and the whole we will contact you back in 48 hours “ guess what” they didn’t! I called these people endlessly and I said “ IM NOT PAYING YOU GUYS ANOTHER PENNY UNTIL YOU’VE GOT THIS SORTED” because as it was I had already 4x what I owed them pending out of my balance which I couldn’t touch , so about 3 months down the line the payments adventually came back , but by this time even though I’d not used my sim at all because they suspended me saying I hadn’t paid by now I was told I owed another huge bill, and it also defaulted so I raised an official complaint, and in the end a further 3 or so months later they agreed to remove the old account and remove the default and credit me back for the months Iv not used due to their error , and there was me thinking after 6 months plus FINALLY ITS SORTED , but NO , the next thing that happened was I got a call saying that because my account has affectively been closed they were going to set up a new account with the remaining 10-11 months of my contract and they were going to send me a new sim out soon and when it arrives I’m to call them to activate it and get the direct debit set up , so like with everything else I waited and waited and waited weeks on end and got no sim arrive adventually with everything going on I forgot all about it and here we are a whole 3 months later still had no new sim but have now got a stinking bill charging me from all the way back months ago when they said they will send the sim and a termination fee totalling £120+ this is THE VERY FIRST CONTACT IV HAD SINCE TALKING TO THEM MONTHS AGO! but I did try to call once a few months back but got nowhere because when I put my old number into their stupid automated system it said something like this number doesn’t exist, well how else does ID Mobile expect me to call them if I don’t even know my number because they’ve not yet sent my sim!! They are the by far the most useless network Iv EVER dealt with in all my life and I advise anyone so much as considering this network, even if it’s because your credit rating Isn’t great and theyre the only ones that will give you a contract DONT DO IT !!! Get a sim only plan with a reliable Network and just buy a cheap phone because believe me even if you had good credit rating at first , after dealing with this company you won’t have ,

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