Fido Mobile - www.fido.ca

I have been with Fido since 1998, I never really had any problems till this year. I went to renew my 2 year contract and was expecting the same plan with a new phone, boy was I wrong first off I went to a location where they told me they could not access my account due to my ID being a different name, which by the way is the same ID I used to open my account in 1998. Which made me upset, then when I asked to see a manager the employee told me the "manager will tell you the same thing" to which I said you aren't even going to call him over. Again he said the manager would tell me the same thing. I left with no help. I called on my phone to be placed on hold for 30min. After speaking to someone that was useless and could not help, I asked to speak to a manager on the phone they said it would at least 45 min. After waiting all that time, I spoke with a manager and she looked up my extensive history, and told me the best she could do is give me a $45 plan and I would have to pay for a phone on top which would put me at $65-$75 after taxes. I explained I was not working due to the pandemic, and I could not afford a plan that expensive. They said thats all they could do. They said that it was the cheapest plan the have. So I shopped around and found shaw which is way cheaper. They have no respect for long term customers and when they sent me the last bill they did nit even include a invoice to actually show me the breakdown so they can charge me service fees to transfer over to a new carrier.

I am telling now leave FIDO and let them sink, they do not deserve your hard earned money, or any sympathy they are doing to them selves.

Woul give 0 stars if i could. Basically, purchased a pre-pay deal with them, disconnected after 25 days. Have a copy of the contract listing the fee as $55, records of when i joined and left. A month later get a bill for $155. Spent 2 hrs with customer support who couldnt' access my records to explain how they arrived at $155. Contacted them on facebook and every time you talk to them there's a new rep so the process starts anew. They keep asking me to fill out forms or register accounts, open a new account (no way!) but 0 progress on the past contract or providing me a breakdown or any justification of the $155. I gave them the name, address, contract no and the name and date of customer support i spoke to on the phone. Thankfully I'm good with my record keeping. Now the process has dragged on for a few months and Fido, WHILE trying to access my file, passed my debt onto debt recovery agent. So now two companies are chasing me for money i don't owe while being unable to explain how they came up with the fee. Feels like customer harassment, Fido never again in my life ) They were the cheapest but i got what i paid for I guess. Go for second cheapest instead, or better average price supplier )

You might lose hours at their log in page waiting for it to load.

Was mislead that my account was for 3 months prepaid and that it couldn't be any shorter. Called up after 6 weeks to close the account because I was leaving Canada. But I wasn't "explicit" enough about closing my account. So it has sat there unused for 5 months accruing a bill each month which I must now pay because being mislead isn't a good enough reason for them not to charge you.

Support was nice enough but can't actually do anything to help with this problem. I just have to pay the bill for a service I didn't use.

Mobile coverage was okay. Data speeds was okay, not the worst I've seen.

Fido has cheap plans with reasonable data caps. But if you go with them be prepared to be very explicit about the fact you won't use your plan again and that you want to close the plan immediately. Don't listen to what the people at the booth that sell the plans say. Or else you will be stuck with a mysterious bill.

FIDO will Process you as Customer in their Process

I will never go back to this company it's the worse I experience phone service I have experience even the costumer service. . You have to spend an hour arguing with them with out answer on your problem. Useless

What they are doing with data charges? I have a data counter on my phone set to 80% warning and just received message from Fido that my data is over limit -my counter is showing 73%. Is it a mistake?

Worst customer service ever. I bought a phone from Fido online which was supposed to cost 125$ and they charged me 200$. Two weeks and 5 phone calls later and they didn't fix this problem yet. I was subscribed to a protection plan I never asked for and overcharged 10$ monthly. I also bought a second phone which was supposed to be free with an 2 years engagement and still I was charged 30$. And the list could go on and on.

I switched from Rogers to Fido in order to take advantage of a lower rate package, combined with a new iPhone 5. Some initial typos on my account were quickly corrected through phone contact.

A question about my billing cycle was also promptly responded to. I've received my first invoice in the mail, and everything seems in order.

So far, I'm happy :-)

What awful service! I expect better customer service from a major cell phone company. I upgraded to a new phone today at the kiosk and when I got home the phone could not be activated. I was told by customer service that I was given a sim card that was already activated with another line. So I had to return to Scarborough Town Centre in order to get another SIM card. And was told to call customer service again to activate a new sim. I did so in the mall (the customer service agent did not even bother to try and activate it for me at the kiosk). But since the new phone was not charged I had no way of checking if the phone worked while I was still at the mall. Lo and behold I get home and the sim still did not work! Now I have yet to make ANOTHER trip to Scarborough Town Centre for another sim card. I called customer service and they said either the sim card was defective or the new phone given to me by the agent. Please get your act together, Fido! Don't let customers leave the kiosk without ensuring that they have a working phone in their hand. I have upgraded phones before with Fido in other locations and it went very smoothly with no need for me to keep going back and forth to a store. What a nightmare and what a waste of my time.