Blocked roaming in Europe. Poor roam from home service.

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HavenCowan's review of BT Mobile

★★☆☆☆

“Blocked roaming in Europe. Poor roam from home service.”

Written on: 13/06/2017 by HavenCowan (1 review written)

Went abroad last week, checked prior to leaving what I had to do to ensure we had roaming. ( We have 2 BT sims) answer: Do Nothing its alla utomatic no need to call BT prior yo leaving. Arrive in destination airport and both mobiles have "all networks forbidden". BT Roam from home due to start 1 June and we arrived 31 May. Thought maybe they will unlock 1 June as our Roam from home service may kick in on the 1 June...Nothing..
Contacted BT via hotel wifi chat who raised a complaint file for us as when I checked our BT account they had put a bar on our roaming due to a poor credit rating!! I was furious as I have a good credit rating. We had also moved our mobiles from o2 and Vodafone where we both had roaming facilities with no problem.. After 2 emails and 6 days later of being in the country they unbarred one phone for roaming with the other mobile still being locked. I will be cancelling my BT account today and that includes, home phone, broadband, tv and 2 mobile phone contracts.. They can take your money but leave us with no mobile coverage...

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