BT: beyond terrible. No reception or support only chraging d

Click here if this is your business
★★☆☆☆
1.5 / 5
20% of users recommend this
Click here if this is your business
  • Signal Coverage

  • Customer Service

  • Value For Money

tbEvans411's review of BT Mobile

★☆☆☆☆

“BT: beyond terrible. No reception or support only...”

Written on: 31/03/2018 by tbEvans411 (1 review written)

I just moved frpm Vodafone to Bt back in Jan. Order 2 sims at the same time. First sim arrived 1 day later and the second sim arrived 3 days later after reordering and cancelling the sim in transit.

However, the billing date for both the sims are same. After complaining i was told thatthe credit will be provided but nothing happened.

Both the Sims activated, but no signal receptionat home.

I Called 3 different numbers, mobile team, support team and then technical team where it was highlighted that out of 5 boosters only 1 is working in East london. ALSO, the senior technician replied that Bt doesn't guarantee 4g or 3g signals everywhere and that "everywhere" is my home. So they expect there customers too live on streets or on the roof where the booster is installed.

I was ask3d to switch off 3g and 4g and switch to 2g so that i can only receive calls and access Internet through wifi.

I requested signal booster from b.t where first i was told that it is out of stock and upon further debate i was sent an email to provide 4 examples of no signal reception. I gave them 1 example of my house that happens every day. So bt should multiply that example by 4 or by 365 days because i go and sleep at the same place on daily basis.

To conclude, yes there wifi service and wifi support is good but never go for bt mobile because of no reception, no support plus you will charged accompanying with lots of stress.

If they can post the sim to that post code, deduct the direct debit from the sim owner of that post code, why can't bt provide the promised mobile service to that post code?

So far it has been 2 months and i just roam around the house for one signal bar so that i can receive calls which is like the basic function of mobile service provider.

If BT is charging for 4g Internet plus calls plus text facility then i should be receiving all of them. If you can't provide me the services than stop taking my money and cancel my services.

Worst mobile service provider ever.

  • 0 - 6 Months

    Time with Network

  • Signal Coverage

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0