The worst customer service ever experienced

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jekaterinakrlpov's review of 3 Mobile www.three.co.uk

★★★☆☆

“The worst customer service ever experienced”

Written on: 28/11/2017 by jekaterinakrlpov (1 review written)

The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number.
I was not even switching providers! I just changed the contract, got the new sim card and therefore kindly asked to keep my old number. Until some gentelment under the name Sunny has assisted me in the best possible way, dealing with a Three customer service was the biggest nightmre and a waste of time!!

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