3 Mobile www.three.co.uk

This is the worst network provider with horrendous customer service. They will make false promises, and treat you like you are an idiot who doesn't know what you are talking about. They don't even bother to understand what your concern is and keep moving you from department to department but solve nothing at all. They refuse to give refunds when their services don't work. Three gets you with the shiny offers and possibilities but the reality of it all is appalling. I DO NOT recommend their services to anyone and if you want to waste hours and days of your time then contact their customer service. They even hang up the phone while you are talking! DISGUSTING service!!!

Very vague and untrustworthy sales pitches. I ordered their 5g home broadband after repeatedly getting the sales person to verify I would receive good and better speeds than my current provider.

Naturally it is always yes, I am in the perfect area and everything will work great.

It arrives... guess what... It is slower than Talk Talk :D

So I phone up to complain, 1 hour of moving stuff around the house to prove that it is still bad... then I want to cancel... another 20 mins later and finally I am told I will get a return label in 24 hours.

24 hours later... no label. I call again and now I am told I need to wait 2 days.

This company is an UTTER JOKE.

Still wasting my time over 50 mins now.Bloody live chat.worst customer service I've ever seen.Never recommend.Never

Three teach their customer service reps to mislead to customers when they make a mistake.

I paid extra for an upgraded phone to be delivered on a Saturday. It didn't arrive. Neither did any dispatch notifications. On Monday morning I called Three and was told it would be delivered that day and I'd receive a message to select a delivery time slot. No apology was made or explanation given for why it wasn't delivered and no offer to refund the fee paid to specify Saturday delivery. Delivery was free for weekday delivery.

I waited for a notification as promised but by 4pm I thought I better call them. For 40 minutes, I was told to about them checking a DPD tracking number, checking with other departments and given promises that conflicted with what I was told in the morning. When I asked for the tracking number they admitted they didn't have one. I was put on hold 4 times and each time the poor woman came back, it was with another untrue thing about the status of my phone delivery. I was transferred to another woman who - only once pushed, admitted the phone hadn't been processed for delivery. I was told I would get a message in 48 hours telling me when it would be delivered (a few days before Christmas). I would find out WHEN it was being dispatched 5 days after it was due for delivery! As she confirmed my phone hadn't yet been dispatched, I asked to terminate my Three contract which runs out this month. She refused in case I receive and keep the phone they haven't sent me!!!

Sadly, this is not the first customer service issue I've had with Three. After my 14 year old son died, I tried to terminate his phone contract. They again fabricate repeatedly month after month that the account had been closed only for a monthly direct debit to come through for six long months. There was zero understanding of how distressing it was to have to explain about losing my son over and over again just to be disregarded with no empathy at all.

UPDATE: Called back to try bribing me with 25 and 50 piund payments but werent able to assure me customer service wouldnt continue to mislead. I told them i was not interested. He closed the complaint as resolved despite me pointing out it was very much not resolved and marking it so suggests no learning will come of it. They have hounded me with text messages and emails today. When i was forced to call customer service to tell them to stop, they refused. I contacted the Executive Team. They responded saying they trust I'm happy now the matter is resolved.

I regret recently renewing my Three contract for two years. They are the cheapest network for unlimited calls, text & data but with poor signals

Each month, their sales team phone me to try to persuade me to sign up to another contract & product. If i phone them about a network problem, after the call that person will be sweet talking me then will ask me to hold the line. I would try and hang up. Why? Because that person had transferred me to the pushy sales team.

OMG... they make it difficult to send them an email of a official complaint. You have to give them up to 8 weeks to respond and then you can report the matter to the Ombudsman. They need reporting

Yesterday. 31 Oct 2023 i had received a pushy sales call and then the next day. This idiot was not convincing. He sounded loud and hasty. He said, "mam, I'm calling from 3, pls confirm your contract & your phone details so i can give you 40% off your bill" I said what dribble. What he said.

I responded. You'd have my details if you were a genuine caller.

Now, i said. I'm going into a meeting.

Mam,he said. I'll call you back later.

I blocked him

Three. When you hear about this review & respond, i hope that your regulators throw the book at you

HORRIBLE customer service.

The fact that they blatantly lie about sending documents and when you ask for proof they bring up some nonsense. 

Would only recommend it to someone I hate.

Rubbish network. Awful customer service

Someome managed to get a phone contract in my name. So what did three do to help? They messaged the email account that the person made who obviously said there is no problem so three put it through a debt collection agency. Did have my address but didn't seem to think to send me a letter. Been to fraud team (poilce sent three refrence numbers). Still havent heard nothing from three obviously to busy playing snooker. Been told to wait another 21 days again. affected my credit score for the last 3 months. Aslo and this did make me laugh, three said the phone is no longer in use, well done the person has got a free device and changed the sim (honestly how thick can you be) Im now seeking watch dog and news team to warn people about the lack of sequrity. Also im not aloud yo see any details on my account for data protection act but there happy for me to stress about it and pay up (whitch im not paying as i never set this up). Been to store over 3 times and to be honest the staff there are useless(just sales team) just like the custermer service phone line.

At Dn15 6HX the signal is really bad people who ring constantly complaining of the signal loss. Then when I'm sat at home the three Internet services are unavailable more signal loss,and I don't live out in the middle of no where I'm right in the center of my town where the signal is supposed to be better.

I would give this company no stars if that was possible.

I ordered the hub router in April it didnt work in my area so cancelled it in the cool of time given. I was told I would be sent a package to post the router back in. I didnt receive this. But kept waiting and looking for it in the post.

I then recieved an email this month saying as I had not returned the router they would start to charge me. I then rang again to tel lthem I never recieved the package to post it back to them back and they couldnt find my account, I gave them the IEM number from the router as they requested they couldnt find it.

I took the router to a Threee shop to try and return it. They wouldnt take it. The lady who works for Three rang the Three number to speak to a very rude man and then the Three shop worker and I emailed Three and I was told I would receive an responce in 72 hours. As to how I could return the router

A week later no response|!

I did receive an email saying they will start charging me on next month £40 a month as I had not returned the router.

I just spoke to them again and they are emailing me a label to post the the router back myself.

Im not convinced this email will be sent!

Im stuck with the rounter I cannot return that they want to charge me for keeping!