dreadful customer service

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Fudgepot050516's review of 3 Mobile www.three.co.uk

★☆☆☆☆

“dreadful customer service”

Written on: 15/09/2020 by Fudgepot050516 (1 review written)

I joined the 3 network in August, got my new sim card then I received a new sim card that I never requested, the first sim number I was able to transfer my old number across. I phoned to make sure they were not charging me for two sim card contracts and clarified they were not. A week later I had two letters dated 14 August that they had closed both accounts down, that I had cancelled within 14 days and there was nothing to pay. I never asked them to cancel my contract, that they decided to do it at there end which was news to me when then I received the letter in the post. I phone on 14 September trying to speak to them, spent over an hour arguing with them over the phone, they were going round in circle because the first number said I had no service and tried to send a text then came up as message failed to send and no signal and they were going to send me a bill for me cancelling my contract. My wife tried to speak to them but they slammed the phone down. after arguing with them for over an hour they agreed to send me a replacement sim card that I received today, put it in my phone because there was no phone number that came with the letter, tried to find out my phone number and came up as unknown. I phoned them today, they said they would sort out my phone and it is my same old phone number, the communication with them is very stressful, they indignant, rude and aggressive, they were trying to sell me an unlimited data contract and I told them no but wouldn't take no for an answer, so I had to raise my voice with them and was assertive. There customer service is dreadful, they need to learn how to talk to people and not treat people like an object. I wish I had read the reviews before I joined I would of given them a wide berth. If this goes wrong for me now, I will take up with my Solicitor and have kept the documents from them. My advice to people don't join three unless you want stress

  • Between 1 - 4 Weeks

    Time with Network

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