SBS Insurance Services Reviews - www.sbs-claims.co.uk

★★★★☆
4.5 / 5
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★★★★★

“Fantastic service and extremely helpful staff”

Written on: 21/03/2017 by Nigel62 (1 review written)

We recently had to make a claim for an item which was stolen from our property. On contacting our Insurance Company who were very understanding, we were advised that the continuation of our claim would be dealt with by SBS Insurance Services. We were contacted by SBS very promptly and they were very professional, helpful and dealt with our claim very efficiently. Within 24 hours are claim had been agreed, and a replacement item is to be delivered in 2 days. We cannot fault the service and wish… Read Full Review

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★★★★★

“Excellent”

Written on: 21/02/2017 by simonss (1 review written)

What a great service was call same day as claim was accepted, i was advised on the replacement Mac book and given time to think about it when i accepted arrived within five days. I would have no hesitation in recommend this company to anybody for its very high service and professionalism… Read Full Review

Sbsinsuranceservices's Response to simonss's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Amazingly fast process!”

Written on: 29/01/2017 by YoselinFisher494 (1 review written)

Broke my tv whilst decorating at the weekend. Contacted SBS on the Monday and amazingly had a replacement tv delivered the following Friday! First class service! Faultless process… Read Full Review

Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“knowlegable , aproachable, and offering sound advice ”

Written on: 05/01/2017 by MaceyHale330 (1 review written)

He did not ake me feel like a complete idiot,we use the Macs for our business ; however know very little about haw they work. Went through the options and offered realistic comparisons. A 100% asset to your group. Do not hesitate to call if you need further information … Read Full Review

Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Excellent Service When I Needed It Most”

Written on: 15/12/2016 by dickhodgkiss (1 review written)

Having recently had my Garage/Workshop robbed, my insurance company wanted two estimates of the replacement costs. This would have been very difficult for me to do as my tools had come from a variety of suppliers and manufacturer, some of which are no longer in being so the insurance company appointed SBS to act on my behalf. I am very pleasantly surprised and impressed with the work done by SBS. It shows that very close attention to detail has been paid at every step and suitable replacements… Read Full Review

Sbsinsuranceservices's Response to dickhodgkiss's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Great service provider ”

Written on: 05/12/2016 by Debncam2016 (1 review written)

Very helpful with my claim, they dealt with it fast and efficiently. I Would definitely recommend there service to anyone, very friendly and on top of thingd and they kept me updated with everything on what could be done, thank you for helping me SBS :)… Read Full Review

Sbsinsuranceservices's Response to Debncam2016's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Great customer service ”

Written on: 01/12/2016 by CharlieO'Grady (1 review written)

The claims handler was very helpful .Initial contact was a phone call then the rest of the transactions was with e-mails .Once he verified the process I came to a decision very quickly. WELL DONE SBS… Read Full Review

Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Claim settlement”

Written on: 29/11/2016 by 2658andrew (1 review written)

Very prompt and efficient service. When you have been unfortunate enough to suffer an incident resulting in the necessity of making an insurance claim this is the sort of service you want. It goes a long way to taking the sting out of an unfortunate situation. Could you do any better? Not on this showing… Read Full Review

Sbsinsuranceservices's Response to 2658andrew's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“They did what they said they'd do, and did it efficiently”

Written on: 19/10/2016 by auntyclarissa (1 review written)

Friendly, efficient staff dealt with my claim very quickly. I was always kept informed of procedures. My claim took only seven days from reporting my loss to receiving a new lap top. Thank you… Read Full Review

Sbsinsuranceservices's Response to auntyclarissa's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★☆

“A tidy and efficient service that one would hope for...”

Written on: 15/09/2016 by ElianOrtega (1 review written)

A tidy and efficient service that one would hope for when making an insurance claim… Read Full Review

Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Very good service and quick ”

Written on: 12/09/2016 by KristenPearson (1 review written)

Good and easy no hassle service never took long to receive goods would recommend to any one… Read Full Review

Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Five star service”

Written on: 30/08/2016 by KelvinSilcock (1 review written)

Thank you for your prompt attention and updates I received from your company. It was excellent from first contact to receiving the replacement. I will recommend your company to family and friends alike. Thank You… Read Full Review

Sbsinsuranceservices's Response to KelvinSilcock's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Courtesy”

Written on: 25/08/2016 by Adelaide292 (1 review written)

My hearing iis extremely poor but he was cosiderate throughout the call and with the se of e mail we were able to complete the transaction.He was calm polite and did not get annoyed which for him was a difficult caller. A credit to the organisation. … Read Full Review

Sbsinsuranceservices's Comment

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Telephone Contact”

Written on: 21/08/2016 by nekw (1 review written)

I made a claim with my insurers and was contacted by SBS who rang 10 minutes later about the claim. I have diffculty hearing on the telephone the contact was very patient with me , eventually I gave you my EMail address and you sent me your requirements. My experience was excellent and stress free many thanks. Regards … Read Full Review

Sbsinsuranceservices's Response to nekw's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★★

“Telephone Contact”

Written on: 21/08/2016 by nekw (1 review written)

I made a claim with my insurers and was contacted by SBS who rang 10 minutes later about the claim. I have diffculty hearing on the telephone the contact was very patient with me , eventually I gave you my EMail address and you sent me your requirements. My experience was excellent and stress free many thanks. Regards … Read Full Review

Sbsinsuranceservices's Response to nekw's Review

Written on: 23/02/2017

Many thanks for your great feedback- we really appreciate you taking the time to let us know about your experience.

We would be really grateful if you could share this review on our Facebook page!

Many thanks,

SBS Insurance Services Ltd

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★★★★☆

“Sapphire ring repair”

Written on: 21/08/2016

SBS repaired my wife's sapphire & diamond ring from which the sapphire had been lost. The claim, via the NFU, was dealt with quickly and we were given a choice of 3 stones to select by emailed photographs. Service by SBS was excellent apart from missing the delivery slot to our address by one day but the repair is excellent. My wife was somewhat bemused that all correspondence had to be with me as the named policy holder even though we have it in joint names!… Read Full Review

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★☆☆☆☆

“No Reply”

Written on: 19/08/2016 by Vanessam85 (1 review written)

You send emails, you expect a reply, you should reply to the ones sent to you… Read Full Review

Sbsinsuranceservices's Comment

Written on: 19/08/2016

SBS are very sorry to have received this review, we aim to respond to all communication on the same day that we receive it. We are very sorry if this has not been the case in this instance and we would love the opportunity to put this matter right for you.

Please contact us directly so that we can allocate your claim and resolve this matter for you.

Kind regards,
SBS Insurance Services

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★★★★★

“Everything went according to plan & executed amazingly...”

Written on: 19/08/2016 by Kayden19 (1 review written)

Everything went according to plan & executed amazingly quickly. Everyone I spoke to was polite & helpful. I would recommend to anyone. Thank you for making an unpleasant experience of a burglary as easy as possible. … Read Full Review

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★★★★★

“Fantastic service!”

Written on: 18/08/2016 by Foxnx247 (1 review written)

My claim was handled by SBS Insurance after it was passed on from my Insurer. The professionalism and courtesy that I received from my claims handler throughout my claim was second-to-none, well done SBS Insurance services!… Read Full Review

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★★★★★

“claim for broken tv”

Written on: 17/08/2016 by Kristen204 (1 review written)

A very pleasant staff member dealt with my problem quickly and efficiently… Read Full Review

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