SBS Insurance Services Reviews - www.sbs-claims.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
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★★★★★

“Appliance Replacement”

Written on: 01/11/2013 by shaun627 (1 review written)

I received an email from SBS with replacement washing machine and fridge/freezer for my approval. the info was very accurate and informative with exactly the same washing machine abnd almost identical fridge freezer. I contacted SBS and was very impressed with her professional manner. She was very efficient and sympathised with my predicament. My order was placed on the Friday with a delivery on Monday! I requested a different delivery date and this was no problem. SBS took all of the… Read Full Review

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★★★★★

“Out of this world”

Written on: 29/10/2013

I was very careless with an almost two year old Samsung Android Tablet and our insurers are NFU. I phoned them and asked if accidental damage was covered, yes it was. They adviesed that SBS would be acting on their behalf I expected a long wait. not so, was contacted the same day, supplied with a bag to send device for assement and today got home to the message that you would replace it! Thank you very much… Read Full Review

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★★★★★

“At last!”

Written on: 29/10/2013

After 10 weeks of phoning the insurance company regarding a claim following a burglary, SBS were brought in to finalise the claim. It was all sorted very quickly. Let's hope the replacement goods and cash payment turn up without problems. Well done SBS...hopefully… Read Full Review

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★★☆☆☆

“Televsion”

Written on: 29/10/2013

contacted SBS last week on Monday regarding my televsion which I had fallen against and completely KO d it, Gave the make and Model number over two days, they could not find the make or the model number, tele two years old. rsng me three days saying they would be with me in 6 days from the telephone call, I await to see what happens six days up this Tuesday, I did not like the fact that I was asked constantly for the make and the model number, they kept saying it is not showing up, making me… Read Full Review

Sbsinsuranceservices's Comment

Written on: 29/10/2013

We are sorry to hear that you have experienced issues throughout the course of your Insurance claim, your feedback is extremely important to us and we would like to take this opportunity to fully investigate this matter for you.

In order for us to allocate your details and resolve this matter to your satisfaction please contact us directly or via email.


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★★★★★

“Prompt, Thorough and Efficient”

Written on: 28/10/2013 by KazzaT (1 review written)

Within minutes of having my claim confirmed by my insurance company I was phoned by SBS to arrange a replacement wedding ring. To ensure they ordered the correct size they posted a ring gauge which we received the next day. After confirming the necessary details for the order by email, we received the ring the very next day. I was impressed with very fast responses to my emails, each of which was acknowledged and answered promptly. A great service… Read Full Review

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★★★★☆

“Very efficient and friendly”

Written on: 28/10/2013 by david62 (1 review written)

My call was dealt with very efficiently and smoothly. I have been assued that a new phone will be shipped within the next few days. My daughter will be pleased… Read Full Review

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★★★★★

“Great Service”

Written on: 28/10/2013

Great quick service via phonecalls and emails. Helpful assistance and knowledgeable staff member… Read Full Review

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★★★★★

“Well done SBS!”

Written on: 25/10/2013 by Grandma2b (2 reviews written)

Following an "escape of water" which destroyed practically everything in my home, SBS were eventually appointed by the Loss Adjusters to replace most of my electrical items. I dealt by e-mail with the same very pleasant member of staff over a number of weeks which made an extremely stressful time a good bit easier. Nothing was a bother to her and considering I was quite fussy about the items being replaced she was always cheerful and nothing was too much bother for her. If I was not happy with… Read Full Review

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★★★★★

“Best company to use by far !!”

Written on: 25/10/2013 by jackflash2 (1 review written)

This company is by far the most efficient solutions company we have ever dealt with. Efficiency,politeness and professionalism seem second nature and they are always a pleasure to deal with. Customers are always well informed making our job a lot easier. Instructions sent are always consise,authorisations are prompt. All staff are fully product aware. If only other companies would conduct their business the same way! Well Done to all concerned… Read Full Review

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★★★★★

“Very efficient”

Written on: 24/10/2013

Prompt response to problem (damaged laptop) and rapid resolution. Very fast responses to email/phone and no nonsense. Seemed highly professional… Read Full Review

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★★★★★

“Helpful, professional service in my hour of need. ”

Written on: 24/10/2013

I cannot fault the friendly service I received from sbs. Right from the start the staff was professional and helped my through every part of my claim. It was nice to talk to a friendly voice in difficult times. The products replaced are all of high quality and all delivered on time. The staff who dealt with my claim are a credit to the company and I cannot thank you all… Read Full Review

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★★★★★

“Outstanding service received”

Written on: 23/10/2013 by paulchalice (1 review written)

Compliment from Mr D De Wilde Clark:- PH called to pay his excess, ph asked that we pass his thank on to both Paul Chalice and Paul at Charter flooring, He said he is very impressed with both SBS and Charter Flooring and thinks we have been brilliant. PH advised he will be sending a personal letter of thanks to Paul Chalice and has also highly recommended us to everyone he knows. PH happy to use comments on website… Read Full Review

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★★★★★

“Very quick professional and helpful”

Written on: 22/10/2013 by Hyslop4 (1 review written)

I have been dealing with a guy and have found him very polite ,helpful and he was very courteous when things altered. Have found dealing with insurance a knightmare but dealing with him stress free many thanks… Read Full Review

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★★★★★

“Great, helpful and Friendly”

Written on: 18/10/2013 by ctaylor1 (1 review written)

Really good customer service really helpful very impressed… Read Full Review

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★★★★★

“Replacement Bicycle Under NFUM Home Policy”

Written on: 12/10/2013

After my son's bike was stolen and a claim made on our NFUM Home Policy, Kevin Bishop of SBS was swift and proactive in identifying a replacement from insurers' preferred suppliers. Full details were provided, which enabled me to make a decision quickly. Once I had chosen the bike and provided the excess under the policy, Mr Bishop arranged for delivery to my home within a week. Very efficient and much appreciated. Although it was a relatively simple transaction, it could not have gone better -… Read Full Review

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★★★☆☆

“Mixed feelings but overall satisfied”

Written on: 21/03/2013

My Sony Vaio laptop screen cracked a few weeks ago (which is common problem with that model due to the weak casing) so we called our home contents insurers (Groupama) which had the repairs arranged with SBS. They collected the laptop straight away the next day via courier and even texted the hour hour time slot the courier would turn up in so thankfully I didn't have to take the whole day off and sit around waiting. Before it was collected I had the foresight to back up my laptop on an external… Read Full Review

Sbsinsuranceservices's Comment

Written on: 20/06/2013

We are sorry to hear that you experienced issues throughout the course of your Insurance claim, your feedback is extremely important to us and we would like to take this opportunity to fully investigate this matter for you. In order for us to allocate your details and resolve this matter to your satisfaction please contact us directly or via email.

We appreciate your positive comments and we will be feeding all points raised back to the appropriate parties within the company.

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★★★★★

“No problems quick response and efficient claim”

Written on: 11/02/2013

My mobile phone was sent to Samsung for repairs as it was within warranty, unfortunately the handset was damaged beyond economical repair, after receiving the handset back from them on Friday I sent the phone to sbs on Saturday, on Monday I received a phone call from abs to send out an upgraded phone as my handset was discontinued, but as I had brought a replacement in the meantime, I asked for the possibility of having the money instead, within 5minutes of receiving the call the claim handler… Read Full Review

Sbsinsuranceservices's Comment

Written on: 20/06/2013

Many thanks for your review, SBS aim to constantly deliver high customer satisfaction and we appreciate you taking the time to submit this review. We will be feeding all points raised back to the appropriate parties within the company.

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★☆☆☆☆

“Robbers and thieves”

Written on: 22/11/2012

Accidecntly broke the screen on my laptop. Contacted the NFU who had it insured. We were then passed on to SBS who arranged for it to be collected to see if it could be repaired. It could not and they offered the to date quite lent valued at £415, I did not want an equivalent I wanted to upgrade. Quite rightly they said I would have to pay the difference. I specified what I wanted they then said I would have to pay a difference of £900. When I can buy the laptop for about that price myself… Read Full Review

Sbsinsuranceservices's Comment

Written on: 20/06/2013

We are sorry to hear that you experienced issues throughout the course of your Insurance claim, your feedback is extremely important to us and we would like to take this opportunity to fully investigate this matter for you. In order for us to allocate your details and resolve this matter to your satisfaction please contact us directly or via email.

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★★★★☆

“Excellenty communication right through”

Written on: 13/11/2012 by daisydoe (1 review written)

I have just received my laptop back within 8 days of being picked up for repair and must say I am really pleased with the whole procedure. It was completely painless and I was kept informed throughout as to what stage they were at by phone calls which I really appreciated. Abbas was very helpful and it was a pleasant change to get the same person each time! Many thanks to SBS :)… Read Full Review

Sbsinsuranceservices's Response to daisydoe's Review

Written on: 20/06/2013

Many thanks for taking the time to submit this review, we will ensure that all comments are passed to the appropriate parties and are pleased to hear that you were satisfied with the service received.

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★☆☆☆☆

“Be prepared to fight tooth and nail with them”

Written on: 17/08/2012 by theronstar (8 reviews written)

You are unlikely to have any direct involvement with SBS given they provide services to insurance companies in the form of settling their claims. Thus if you are insured by Allianz - my insurer - then you may likely cross paths with them if you make a claim Their sales pitch "make claims simple" could not be further from the truth when I reflect upon my experience. When my phone and laptop broke back in February, my insurer requested that I submit them for analysis in order to decide whether… Read Full Review

How_It_Is's Response to theronstar's Review

Written on: 05/11/2012

This sounds painfully familiar.

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Sbsinsuranceservices's Response to theronstar's Review

Written on: 20/06/2013

SBS are very sorry to hear that you were dissatisfied with the way that your claim was handled, please be assured that we take any negative feedback very seriously and would like the opportuity to resolve matters accordingly.

In order for us to allocate your details and resolve this matter to your satisfaction please contact us directly or via email.

We will ensure that all points raised are fed back to the appropriate parties within the company.

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Theronstar's reply to Sbsinsuranceservices's Comment

Written on: 21/06/2013

Hello,

I don't know if messaging you via email will enable you to cross reference my above complaint so I will just give you my name. number here.

I get a lot of unsolicited marketing calls as it is hence why I am not bothered to leave my details on a forum on the corner of the internet.

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Sbsinsuranceservices's reply to Theronstar's Comment

Written on: 21/06/2013

Hello,

Many thanks for your reply, unfortunately it appears that this forum deletes any personal details, i.e telephone numbers, names or email addresses. We did put our telephone number and email address on our original post but these were unfortunately deleted by Review Centre before being published.

Please contact SBS and request to speak to Charlotte and we will be able to allocate your details to resolve this matter for you. Apologies for this further delay.

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Theronstar's reply to Theronstar's Comment

Written on: 21/06/2013

Dear readers,

I spoke with SBS this afternoon and I have discovered that they are bound by what the insurers/loss adjusters tell them to do.

In my case it was to repair my goods instead of replacing them. However the parts to repair my goods were not easy to source and hence it tooks months to find them before my insurer ended up giving the go ahead for a like for like replacement.

Additionally, it transpired that the loss adjusters allow themselves a 40 day window with which they can respond to requests, thus this also slowed things down.

FYI, the insurers were Allianz and the loss adjusters Davies.

Thanks for clearing things up SBS

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Daisydoe's Response to theronstar's Review

Written on: 13/11/2012

I was told by my insurance company that SBS would be sorting my claim out for my laptop and when I read the above review was obviously really worried that I would have problems!
I can only say that I was more than pleasantly surprised. I was kept informed throughout the process and the claim was sorted out quicky. My laptop was collected and returned within 8 days in good condition.

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Theronstar's reply to Daisydoe's Comment

Written on: 14/11/2012

Hey,

Don't get me wrong, these guys did make some phone contact with me. My issue was that when they received the damaged goods they did not analyse the goods or order new parts at that point. I later discovered they had done it months later.

So i was frustrated because when I was getting their phone calls they would be like "5 more days".... "1 more week".... when in reality they had no clue how long I was going to wait

I'm glad you got yours sorted!

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Daisydoe's reply to Theronstar's Comment

Written on: 15/11/2012

I can understand your frustration - I am having similar problems with another company at the moment!!
I guess I was lucky with SBS that they were able to repair my laptop so quickly but as I said, I can fully appreciate your problems with what I have going on myself.
Cheers

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