Robot does not recognise laminate only carpet

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SamuelGrant162's review of SBS Insurance Services - www.sbs-claims.co.uk

★☆☆☆☆

“Robot does not recognise laminate only carpet”

Written on: 21/04/2021 by SamuelGrant162 (1 review written)

Frustrating "robot" text that will not forward the information as I have laminate it will only deal with carp[et.
POOR CUSTOMER SERVICE
No phone number or email address given so I can contact them to complain

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Sbsinsuranceservices's Comment

Written on: 28/04/2021

We are sorry to have received your review and to hear that you have had difficulty using our automated text service, this service is offered to assist with claims and make a claim journey more swift and efficient and we are sorry to hear that it has not worked for you on this occasion.
You should have received a telephone number via this service should you not want to respond via text, apologies if this has not been received.
Unfortunately, this review site does not allow us to add phone numbers or email addresses in the comment responses that we share, but please check out our website for our contact information and we will be more than happy to assist you in handling your claim.
With kind regards,
SBS Insurance Services

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Laminateman's Comment

Written on: 30/04/2021

You missed the point completely. The "robot" does not function as it should for all customers.

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