Dreadful customer service & claim handling,,,

4.4 / 5
89% of users recommend this
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Ortega470's review of SBS Insurance Services - www.sbs-claims.co.uk


“Dreadful customer service and claim handling,,,”

Written on: 31/07/2020 by Ortega470 (1 review written)

Unfortunately, I cannot say anything positive about SBS Insurance Services. I have written a complaint to NFU Mutual and when our policy is due for renewal we will be considering other options. This is not what I expect from NFU Mutual.

With regard to the claim, we have been offered a substandard replacement. Customer Service has been extremely poor, at times rude and bordered on obtrusive. I really hope I never have the misfortune to deal with this company ever again.

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