Dreadful customer service & claim handling,,,

4.5 / 5
89% of users recommend this
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Ortega470's review of SBS Insurance Services - www.sbs-claims.co.uk


“Dreadful customer service and claim handling,,,”

Written on: 31/07/2020 by Ortega470 (1 review written)

Unfortunately, I cannot say anything positive about SBS Insurance Services. I have written a complaint to NFU Mutual and when our policy is due for renewal we will be considering other options. This is not what I expect from NFU Mutual.

With regard to the claim, we have been offered a substandard replacement. Customer Service has been extremely poor, at times rude and bordered on obtrusive. I really hope I never have the misfortune to deal with this company ever again.

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Sbsinsuranceservices's Comment

Written on: 21/08/2020

SBS are sorry to hear that you have not had a good experience throughout your Insurance claim. We always strive to offer excellent customer service and we apologise that you feel that you have not received this from us on this occasion.

We would love the opportunity to discuss this matter with you further so would ask that you contact us via email or phone call directly so that we may investigate your concerns.

Many thanks,
SBS Insurance Services

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