The Insurance Company from Hell ...

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  • Customer Service

  • Value For Money

Guest's review of Prudential Home Insurance

★☆☆☆☆

“The Insurance Company from Hell ...”

Written on: 20/07/2012

Made a claim on storm damage. Adjuster got evidence wrong. Prudential customer relations non-existent. Phone just rings. Email address provided to send evidence didn't work. Tried to complain to Head of Customer Relations, Steve Grimwade, but his staff instructed not to give out his number to customers. Staff untrained and rude. Correspondence and advice provided by staff completely contradictory. Over two months later still trying to get sensible assessment. Completely hopeless company ... please don't use ... they are quite dreadful. Won't be using ever again; wish someone had told me how bad an insurance company could be because they've taken "awful" to a new level. They haven't even apologised for their service.

  • Yes

    Have you made a claim

  • Buildings & Contents

    Type of Cover

  • Customer Service

  • Value For Money

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Tiredofwaiting's Comment

Written on: 24/08/2012

Poor you. I've been waiting for a year and can hardly bear to see their name - I read about people having nervous breakdowns dealing with them and the only thing that stops me is I wont give them the satisfaction. If there were no stars available - or a minus number I'd add it. They delay, they contradict, they fob you off. They use UK Assistance as a kind of buffer and are ambiguous about their relationship with them. Passing you back and forth is a great way to delay things even further. And ... I love the way that if you complain they just send you a form letter back that basically repeats some of what you said, doesn't deal with anything important and then - surprise surprise - finds that they are doing a great job. With that they include a leaflet of how to complain to the ombudsman. It's like the ultimate middle finger at the customer!

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