Premier Guarantee Reviews - www.premierguarantee.co.uk

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Latest Reviews

★☆☆☆☆

“BUILDERS BEWARE OF THIS COMPANY”

Written on: 13/02/2022 by JAM0077 (1 review written)

BUILDERS BEWARE OF THIS COMPANY!!! GO TO NHBC OR BUILDZONE . ONCE PREMIER GUARANTEE GET YOUR MONEY YOU GOT NO CHANCE IF GETTING IT BACK. THEY OWE ME 2 PAYMENTS TOTALLING APPROX £1600 AND HAVE MADE EVERY EXCUSE NOT TO PAY!!! I USED THEM ON TWO BUILD PROJECTS.. NEVER AGAIN I AM GOING LEGAL NOW … Read Full Review

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★☆☆☆☆

“Rubbish guarantee”

Written on: 30/11/2021 by Clifford25 (1 review written)

Our new build developer pushed PG to us, we paid 3.5k and we,ve had water ingress over 9 years of moving in! Not only has the builder ignored emails over the years but PG wanted £1800 11months ago to raise an email to the builder and stated they would NOT expect them to be the party to come back and solve the ingress. Sitting here tonight the waters in again after hubby did so much maintenance over Summer months. So worn out with no resolve ....reading others stories helps in some odd way but… Read Full Review

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★☆☆☆☆

“mother treated so badly it lead to so much pain and...”

Written on: 14/05/2021 by dakerpppp (1 review written)

my husband put leglitimate claim they rejected him then i put the claim in that was rejected my son put the same claim in rejected then we find out we had a lawful claim by the f,o,c it came to late iam disabled and my husband is not with me now what they have done to me is unforgivable .look this up .look this up in / sun news paper father has an heart-attack in nightmare new build… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 14/04/2019 by Jazza123 (1 review written)

I would not recommend this insurer under any circumstances made claim for 3rd party deception and developer deception they provided no completion certificate and 9 years later the building still not fixed. My warranty was a fake due a back to back transaction. Ask for simply copy of policy and conditions refused by liberty the underwriter and advised mdis sacked but no reason given. This company will only settle claims if you have legal means. Please ensure to try and avoid one of these… Read Full Review

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★☆☆☆☆

“Self builders nightmare!”

Written on: 25/01/2018 by WesleyBarnes339 (1 review written)

If you are a self builder dont make the mistake i did in using Premier for guarantee and building control. They are slow, impersonal and have cost me thousands extra whilst digging footings by delaying the builder, then requesting ridiculous trench specifications that were based on misguided data. My builder says he has never worked with such a difficult company! They also sent me a design review report 3 months into the project stating that anything i'd started couldn't be guaranteed unless… Read Full Review

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★☆☆☆☆

“Unscrupulous, dishonest, slow”

Written on: 12/12/2017 by gvc999 (1 review written)

I have Premier Guarantee Warranty for Social Housing. After starting a claim, they assigned their conciliation team to the case without asking my permission. The conciliation team then took a year to get to the point of even sending a surveyor to assess the claim. The recommendations of the surveyor were then ignored by the conciliation team because they did not suit the developer. Almost 2 years after the claim started they have now made a series of unsubstantiated determinations about the… Read Full Review

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★☆☆☆☆

“Policy worthless- avoid at all cost”

Written on: 05/12/2017

I bought a new home from the developer Excelsior in 2013 who claimed to have won "best small development" from Premier Guarantee (later I found out that this was a lie). The house had numerous serious faults which Premier Guarantee failed to resolve despite clear terms in the policy that they were obliged to do so. Needless to say the developer was awful as well. It has taken 4 years of legal wrangling, stress, time and my money to have the problems rectified. Premier Guarantee have been found… Read Full Review

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★☆☆☆☆

“Criminal”

Written on: 04/10/2017 by Norrisil86 (1 review written)

Worthless and useless unwilling and unable to help home owners and it cost me £21 in phone calls to find it out criminal… Read Full Review

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★☆☆☆☆

“Changed terms and cancelled the contract”

Written on: 02/10/2017

As a self builder I took out a warranty with Premier. Part way through they changed the terms, cancelled the policy and refused to give me a full refund and would not discuss the situation. They are regulated by the Finanical Ombudsman - a lengthy complaint to the Ombudman resulted in a full refund, compensation, interest on the funds held and payment of additonal funds to enable an alternative warranty to be taken out. If you have problems with their product - an insurance product so a… Read Full Review

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★☆☆☆☆

“Complete joke of a company. Avoid at all costs!!”

Written on: 23/06/2017 by Rihannab1966 (1 review written)

Made a complaint and claim in February about the issues we are having with our builder (Ogilvie Homes) Strung us along for 4 months then sent an email saying its nothing to do with with them for the first 2 years. Absolute disgrace and they are being reported to there ombudsman… Read Full Review

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★★★★★

“I found the customer service from Premier Guarantee...”

Written on: 30/04/2017 by Essence313 (1 review written)

I found the customer service from Premier Guarantee great on our self build, from the technical guidance to their call centre issuing the certificates. I would recommend them to any self-builders looking for cover… Read Full Review

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★☆☆☆☆

“Delaying, avoiding, disorganised”

Written on: 01/04/2017 by Raven121 (1 review written)

We contacted Premier guarantee with a list of problems(some serious) to our new home in August 2016. After a long unhelpful, difficult, avoidance procedure they have agreed to look at our house May 2017. The problems we had to solve ourselves such as blocked drains, flooded balcony, non shutting doors and windows etc... (despite our photos and expert advice, and urgency) they refused to look at or cover.yet we had to carry out the work urgently for safety. Every item on our list they try to… Read Full Review

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★☆☆☆☆

“Avoid Buying a House "guaranteed" by Premier Guarantee”

Written on: 05/01/2017 by TrevinMorse111 (1 review written)

Considering Premier Guarantee is there to PROTECT new home buyers against poor workmanship on new builds, they actually cause more stress and hassle to an already stressful process. Seem to be a typical insurance company who dont want to pay out! We identified several issues with our new build that did't comply with building regulations, or even with Premier Guarantee's own regulations. First of all, I'm quite shocked that a guarantee company would guarantee a house without even checking it… Read Full Review

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Newbuildjohn's Comment

Written on: 30/01/2017

I have experienced exactly the same issues as you mention above. The new build property we bought does not comply with Building Regulations and Premier Guarantee has done everything it can to avoid admitting that there are serious faults with our property. They do not respond to emails, and they will not provide answers to questions about their technical manual. I have pointed out several instances where our property does not comply with their technical manual, yet they deny this, and avoid answering my questions. They should be investigated.

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Jg13's Comment

Written on: 30/01/2017

Looks like they may finally be paying out on some of the defects - persistence really is key here. They still should be investigated though as we have been chasing them for almost a year now!

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Doc111's Comment

Written on: 05/12/2017

I had exactly the same issue. They will avoid paying out at all cost.

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Hken123's Comment

Written on: 16/02/2018

We have been in a wrangle with them for over 2 years due to water ingress through our balcony which has caused serious structural problems. We now need to move out of our property so it can be fixed and it looks like the house was never checked prior to issuing the guarantee.

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Jg13's Comment

Written on: 17/02/2018

We also believe our house wasn't checked prior to issuing the guarantee as we identified around 4 or 5 aspects that didn't comply with building regulations. The worst thing is, we have to pay the excess. Why should we have to pay an excess when the house didn't comply in the first place?

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Jg13's Comment

Written on: 17/02/2018

We also believe our house wasn't checked prior to issuing the guarantee as we identified around 4 or 5 aspects that didn't comply with building regulations. The worst thing is, we have to pay the excess. Why should we have to pay an excess when the house didn't comply in the first place?

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★☆☆☆☆

“ Premier Guarantee.. a builders escape route. ”

Written on: 06/11/2016

Consider this.. The PG technical manual when NOT enforced or honoured by either PG or developer provides the unprofessional builder with an early escape route. They can build to last just 25 months as the opportunity for home buyer is limited to the first 24 months to record problems. What value to the Home buyer is the PG technical manual or PG/MD Insurance themselves when they are are agents for the builder. Please note that their clients are not the Home buyer ! Company focus and… Read Full Review

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★☆☆☆☆

“Delayed, discourteous, circuitous”

Written on: 22/10/2014 by 364Collins (1 review written)

After moving into a new flat there were two snagging issues which the builder wouldn't address. One was that 50% of the central heating doesn't work. The second, badly sealed rendering in the courtyard causing bubbling and flaking. After a year of trying to get Premier Guarantee to address these, I'm still waiting. Impossible! Although initially responsive, they now fail to return emails, shuffling the issue backwards and forwards between themselves and the builder, Terry Brady Developments… Read Full Review

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Premierguaranteeareterrible's Comment

Written on: 26/06/2016

Seconded. Our experience has been exactly the same. If you are buying a new home with Premier Guarantee cover beware.

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