Policy Expert Home Insurance Reviews - policyexpert.co.uk

Policy Expert Home Insurance Reviews - policyexpert.co.uk

User reviews
4.7

Customer Service

3.4

Durability

3.8

Ease of Use

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Policy Expert Home Insurance Reviews - policyexpert.co.uk

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Policy Expert Home Insurance Reviews - policyexpert.co.uk
4.68 59,749 user reviews
576%
420%
32%
21%
11%
4.7

Customer Service

3.4

Durability

3.8

Ease of Use

4.8

Quality of website

3.5

Service & Support

3.1

Style

4.7

Value For Money

User Reviews

stephen w
1

Customer Service

1

Value For Money

1

Durability

1

Ease of Use

1

Service & Support

1

Style

Terrible

I have been insured with policy expert for about 5 years, purely because of their competitive prices . After a house break in at the beginning on March I am now discovering why they are relatively cheap. It is because they are absolutely awful to deal with, who farm you claim out to another incompetent company under the name of Trinity Claims, who's purpose is to save Policy Expert money. They have admitted that they are still catching up from storm Aowyn (January), which shows they do not have the capability or professionism to handle claims efficiently or effectively. There is way too much for me to write here about how poor this company is.....buy cheap pay dear, so I can only advise anyone to stay well away from this pathetic excuse of an insurance company.
Sharon
4

Customer Service

5

Value For Money

5

Durability

5

Ease of Use

4

Service & Support

3

Style

Simple to understand

Simple to renew. Does what it says.
Ozman
1

Customer Service

1

Value For Money

1

Durability

1

Ease of Use

1

Service & Support

1

Style

Customer Advisor was Rude and was not really helpful

Customer service advisor was not really helpful. Sounds like he is giving me the answer from the script book Yes or No. I found him rude. Was not really helpful and that is why I decided to cancel my policy. Last time when I spoke to the agent about 14 days cooling off period , As a good customer service he should have told me 14 days cooling off period is starting from what date.
Stuffandthings
5

Customer Service

5

Value For Money

4

Durability

5

Ease of Use

4

Service & Support

5

Style

Great price and simple to use

Used Quidco for cash back. Policy expert gave the best price and included the most for home insurance cover- great additional extras included also. Already have car insurance through them and contact has always been easy!
JohnD42
5

Customer Service

5

Value For Money

5

Durability

5

Ease of Use

5

Service & Support

5

Style

Home Insurance

I have been using Policy Expert for my home insurance for a few years now. I have always found them to be very competitive with their price and always with something added for no extra cost. Customer service personnel are always pleasant and helpful.
Lisa Wynne
5

Customer Service

5

Value For Money

4

Durability

4

Ease of Use

5

Service & Support

Good home cover

Reasonable price. When renewing did actually get a good price compared to other new companies. Unusual to be rewarded for being loyal, nice to see for once. Only thing I have to complain about is that if you had wanted to leave you couldn't without calling and speaking to someone which is a pain... Most companies these days let you turn off auto renewal and then you can go with a new company.
Colin Eustace
4

Customer Service

5

Value For Money

4

Durability

5

Ease of Use

5

Service & Support

4

Style

Easy, friendly, competitive

I returned to Policy Expert for home insurance having found online information easy to use, with competitive prices for the level of cover. When I had had any issue in the past the agency was easy to contact and quick to reply.
44tom44
3

Customer Service

4

Value For Money

3

Durability

4

Ease of Use

3

Service & Support

3

Style

Recommended

Easy service and good value
Brickedup
5

Customer Service

5

Value For Money

Competitive Pricing And Easy Website Navigation

Managed to shave off a good couple of hundred pounds by switching to Policy Expert. Easy website navigation made it a simple job. Very happy so far with the communication.

ALANTHEDJ
4

Customer Service

4

Value For Money

Decided To Renew.

% increase quite steep. Had a good range of competitive quotes from various sites. Some were marginally cheaper, but I decided to stay with Policy Expert for their cover after speaking to one of their advisors, who was helpful.

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Q&A

Bhav782

My tv is breakdown does Gold home insurance policy cover my tv?

0
honest yorkshire lady

Don’t know but Google it .

0
jeanskillicorn

who are your underwriters?

0
Shorty2step

Can anyone please advise how easy the process is to claim as that will be the real test of how good the company is? Many thanks.

0
crazykp

I do not want to renew my policy and I do not want to speak to anyone (chat was no good) I just want to not have it renewed. What do I need to do?

0
georgemansel-green

Has anyone giving 5 stars ever made a claim?

0
Mramji78

I have just purchased the policy expert home emergency plus cover. Does anyone have any experience with it and has anyone used it yet?

0
Lolskie

Has anyone actually had to claim on their insurance with Policy Expert and if so, how did you find their service?

0
Garry168

When making a phone call to the company about a possible claim is it on a normal rate or premium rate?

0
KatLac1234

Has anyone claimed for their key cover? If so how did it go?

0
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