poor, grossly disporportionate same day cancellation fee

One Call Home Insurance Reviews
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Jon142's review of One Call Home Insurance Reviews - onecallinsurance.co.uk

“poor, grossly disporportionate same day cancellation fee”

★☆☆☆☆

written by Jon142 on 27/03/2023

A few minutes after paying for a new house contents policy I found there was not a phone contact as stated elsewhere in their literature. Finding the 'chat' was a nigthmare. I decided to cancel immediately. The policy was not due to commence for several days. When I eventually got access to the illusive chat service the agent refused to cancel until 30 mins into the 'chat'. I was then informed they would retain £49.99 cancellation fee. If they can charge £49.99 for a policy that hasn't even started what would they charge aferwards??

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