Issued invalid policy documents 4 weeks on not resolved

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More Than Home Insurance
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Phoenix373's review of More Than Home Insurance

“Issued invalid policy documents 4 weeks on not resolved”

★☆☆☆☆

written by Phoenix373 on 31/08/2017

We took out More than Home and Bulidings policy or so we thought. Policy documents were issued in the wrong name. Contacted them weeks before the inception date to change it and we were told they had been changed and new documents issued. We never received them so we chased again. This time they said they would be with us shortly and they would send a letter confirming we had cover. The letter srrived and it basically confirmed that we were not covered and that the policy had expired. We contacted them again and they promised to email the documents in the correct name. The policy documents were emailed but still in the wrong name. The telephone operatives had basically lied to us and had not made any of the changes prior to the inception date. The inception date has now passed and we are technically without home and buildings cover. We raised a complaint. They offered £25 as an appology but we still have not got valid insurance and still no resolution and do not know where we stand. The last time we rang to attempt to sort it out we were taken though what could only be described as a dementure test in our opinion (not the standard type of questions just the one used to measure mental capacity). I am extremely upset by the whole experience and concerned as I do not know if I am going to be insured, whether to just take out a policy with someone oelse r what to to. This is an appalling and unacceptable situation

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