Five & a half years to settle subsidence claim.

★★★☆☆
3.0 / 5
55% of users recommend this
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foottitt's review of LV= Liverpool Victoria Home Insurance

★☆☆☆☆

“Five and a half years to settle subsidence claim.”

Written on: 18/06/2021 by foottitt (1 review written)

Having put in claim for subsidence with LV they sent out a loss adjuster from Maules & co. who was completely incompetent had not got a clue what he was doing sent information to LV. LV only took notice of this information. They did not take any notice of genuine information that we supplied including an independent structural engineers report that we commissioned LV in their wisdom took no notice of said report insisting Maules were right and our report was irrelevant, they also wanted to talk to us by phone which we refused as wanted everything in writing which is essential with this company. As for the financial ombudsman service which LV were keen to push, absolute waste of time from customers point of view they only find in the company's favour. Definitely would not recommend this company claim handlers had no respect what so ever towards the customer, didn't like it when we refused to speak to them on the phone. we have obviously changed our insurance company what a relief.

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