Be Very Very Careful

3.0 / 5
55% of users recommend this
  • Customer Service

  • Value For Money

Geoffreyrobert's review of LV= Liverpool Victoria Home Insurance


“Be Very Very Careful”

Written on: 25/02/2020 by Geoffreyrobert (1 review written)

We thought we were well covered with LV.New for old on contents etc.
During storm Dennis a ridge tile blew off and landed on a glass table on the patio.
Apparently, contents insurance only covers ,fire ,theft and flood and not storm damage. 
The ridge tile would have been covered, however,my excess of 350.00 wipes this out as their “
Matrix” suggests a price of £276.00 to repair the damage. At the age of 63 and having never claimed on house insurance
Am really not surprised at their response but totally disappointed.
Suggest only having minimum cover because they will not pay out when you need it.
This is why they can afford to advertise on the TV. They do not honour their commitments.
Use this insurer at your own peril!.

  • No

    Have you made a claim

  • Buildings & Contents

    Type of Cover

  • Customer Service

  • Value For Money

Mrseloo's Response to Geoffreyrobert's Review

Written on: 05/03/2020

I had storm damage and it has taken LV 3 weeks to tell me they wont cover my roof for storm damage ! I am 66 and can do without all the stress LV not a happy customer quick to take your money but don't want to pay out !

Reply to this comment
Report this review
Was this review helpful? 1 1