STAY AWAY!! CLAIMANTS HONESTY PENALISED

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282Banks's review of Lloyds TSB Home Insurance

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“STAY AWAY!! CLAIMANTS HONESTY PENALISED”

Written on: 06/12/2021 by 282Banks (1 review written)

December 6th 2021 LLOYDS EMERGENCY COVER
Heating and hot water failed on Friday. Thought we cd sort it ourselves with a new part (husband is a handy engineer). It didn’t. Of course no electricians etc available over weekend. So the house got progressively colder and we relied on neighbours for showers. We remembered on Monday morning that we had cover so I phoned and was honest about when heating etc failed. Because I hadn’t revised the terms and conditions and told them it had failed on Friday (and not lied about the timing as many would, I’m
sure) I was told immediately that we were not covered as it was over 48 hours since the failure. No humanity, no flexibility, no loyalty to long term customers. A completely brilliant example of why insurance companies are not the most popular kid on the business block. Appalling service. Get your house in order Lloyds.  Hampshire.

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