John Lewis Home Insurance Reviews - www.johnlewis-insurance.com

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Media Gallery for John Lewis Home Insurance - www.johnlewis-insurance.com

John Lewis Home Insurance - www.johnlewis-insurance.com

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Latest Reviews

★☆☆☆☆

“Poor customer care”

Written on: 05/09/2019 by Rashid1 (1 review written)

Had insurance for 2 years after a leak tried to make a claim very poor customer services Was advised ceiling covered but not floor tiles Had to get independent surveyer in at extra cost and plumber to stop the leak after their plumber said it was from beading and in actual fact it wa the water pipe… Read Full Review

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★☆☆☆☆

“Appalling Home Emergency Service”

Written on: 15/11/2018 by Niloc1 (1 review written)

I have had to give one star as you can't give none. We are still waiting after 4 days without heating or not water for a simple repair to our boiler. This is the worst company I have ever dealt with for customer service. It is a disgrace that John Lewis employs the company to run the so called Home Emergency Service… Read Full Review

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★☆☆☆☆

“Awful Distressed Inconvenienced”

Written on: 11/03/2016 by Kirkw00d48 (2 reviews written)

Bought John Lewis Home Insurance around October 2015 after hearing great reviews. My experience not so great. The insurance team absolutely can't fault them but the underwriters Royal Sun Alliance who I even have shares with!!! NOT GREAT. Burst cold water pipe on 2nd February still not resolved and as from Tuesday 15th March will be 6 weeks since we had a leak from cold water pipe from our bedroom into our living room and remains unresolved as they want us to accept 'patch' job. Not… Read Full Review

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★☆☆☆☆

“Home emergency”

Written on: 07/02/2016 by Bigjay1 (1 review written)

I have been a John Lewis fan for years and years,But now I have a home emergency as my boiler broke down and they use a 3rd party company called CET home emergency. What an absolute joke of a company all based on false promises. I have been without heating and hot water for over a week.i have made more than 15 yes 15 phone calls to these idiots at CET. Each person you talk to say different things. I will make sure I change my policy after this disgraceful service. If this is how you treat a… Read Full Review

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★★☆☆☆

“Attitude of call centre could be improved”

Written on: 14/01/2016 by Kamarik108 (1 review written)

The person who answered my call requesting a quote had such a heavy accent I could hardly understand him. He automatically assumed it was ok to address me by my first name - I wouldn't have minded if he'd asked first but thought it was impolite to assume it was alright. I was keen on using them as they have a good reputation. However during the quotation I was becoming increasingly disillusioned as I kept asking him to repeat himself and he was not at all clear in explaining anything. The… Read Full Review

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★☆☆☆☆

“Appaling service from a "trusted name": AVOID!”

Written on: 29/11/2015 by angelos (5 reviews written)

Serves me right, I suppose, for opting for a “trusted name”! I should have got the hint when they messed up the original contract documents…Anyway, I had a leak off the roof in September, so I contacted them: they sent a “roofer” who went up and proceeded in plodding all over the tiles moving them about and cracking some (I could hear the snaps and scrapes from inside the house!), before declaring the leak fixed. With the first rain, it became apparent that the leak was not only not… Read Full Review

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★☆☆☆☆

“worst insurance company”

Written on: 24/12/2014 by SkylerCaldwell161 (1 review written)

I had my insurance with John Lewis last year, when I got my renewal through I rang to question the cover included, as I was led to believe I was covered for accidental damage to my disgust they told me I was never covered, telling lies to sell a policy a bit below the belt would NEVER use or recommend… Read Full Review

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★☆☆☆☆

“Wish I had never heard of them”

Written on: 22/12/2014 by KennaHernandez (1 review written)

I purchased John Lewis "Premier" insurance in the mistaken belief it would be better. We had a storm which displaced the chimney flashing allowing water to get in and ruin our ceiling and walls. The cost to put it all right was over £1,000. Despite photos from the roofer and his written confirmation that it was storm damage the assessors refused our claim saying firstly it was "chimney maintenance" which it proved not to be true, then they said the photos were "inconclusive", then they claimed… Read Full Review

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★☆☆☆☆

“POOR SERVICE FROM JOHN LEWIS”

Written on: 19/11/2014 by RICHARDHUGHES1001 (4 reviews written)

It is that time of year again when I had to get my house insurance renewed. After a disaster with Sainsbury's insurance last year I wanted some one with a good reputation. I thought I would take a look at John Lewis. I obtained the quote which was higher, that was to be expected and not a problem, particularly when I was told they would price match. I agreed to go ahead and was told they would send the documents out to me. I waited a week, but nothing came through. So I called back and asked… Read Full Review

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