Attitude of call centre could be improved

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Kamarik108's review of John Lewis Home Insurance - www.johnlewis-insurance.com

★★☆☆☆

“Attitude of call centre could be improved”

Written on: 14/01/2016 by Kamarik108 (1 review written)

The person who answered my call requesting a quote had such a heavy accent I could hardly understand him. He automatically assumed it was ok to address me by my first name - I wouldn't have minded if he'd asked first but thought it was impolite to assume it was alright. I was keen on using them as they have a good reputation. However during the quotation I was becoming increasingly disillusioned as I kept asking him to repeat himself and he was not at all clear in explaining anything. The premium came out higher than my current insurer (the main reason I was considering leaving them was the high premium) and with less benefits. I still wasn't sure what was covered and what wasn't! Could do better - I'll look elsewhere. Not quite sure where the good reputation comes from!

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