The worst claims experience I've had in a time of need...

CI Tower St George's Square New Malden, New Malden, KT3 4HG
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Johnny23's review of HomeProtect Reviews -

“The worst claims experience I've had in a time of need...”


written by Johnny23 on 29/01/2023

The wind blew the roof off our garage over 2 weeks ago. I have submitted a claim through their portal and received a reference number. Nothing has happened since then. Genuinely, I've phoned them (got through to their 'overflow' team who couldn't help), emailed them 3 times (no reply), complained through their portal 4 days ago (no reply) and I've heard absolutely ZERO.
All this time, the garage has no roof, the water is getting in and everything is getting ruined.
Genuinely the worst claims experience I have ever had.
I really don't know what to do next as they simply won't reply...

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By Homeprotect

Written on: 30/01/2023

Sorry to hear this Johnny, that is not the level of service we would expect you to receive. I have escalated this with the claims team and requested they contact you. Thanks Angela at The Homeprotect Team.

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