Non-Stick As Teflon

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SarahJayD's review of HomeProtect - www.homeprotect.co.uk

★☆☆☆☆

“Non-Stick As Teflon”

Written on: 07/04/2021 by SarahJayD (1 review written)

We have been paying HomeProtect every month for the last 13+ years (about £12,000 in payments) and we have never previously made a claim until now.

This year, during the latest storm, the wind took off the fascia on the side of our house. We made a claim - someone came out - looked at the damage - said confidently that they should pay as it is recent damage caused by the high winds. HomeProtect confirmed that the winds were indeed above the min wind speed required to be classed as a storm and the claim progressed.

Today - someone from the Davies group who handled the claim said that they were "not going to pay for any of it".

Why won't they payout for this legitimate claim which they have previously confirmed in writing was due to storm damage?

Answer: we were advised that the reason it came down was due to the fact that the wood was rotten rather than the storm conditions!

So there's your answer! Unless your home, its roof and everything else in between is brand new ... like forever, they will not pay "for any of it".

We will be escalating this as far as we can internally and externally whilst also telling anyone who will listen about our experience
- especially our dealings with the Davies group - who on the first contact said they didn't have our details as we had only been customers for 6 months - c'mon now - they couldn't even get that right!

This insurance company will take your money for something they have no intention of providing - simply because they can.

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By Homeprotect

Written on: 09/04/2021

Sorry to hear we have disappointed you. Please can you email your policy details to us, so we can look into this further.

Kind regards,
The HomeProtect team.

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