Terrible service

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review1245's review of HomeProtect - www.homeprotect.co.uk

★☆☆☆☆

“Terrible service ”

Written on: 12/08/2019 by review1245 (0 reviews written)

I have renewed with home protect but for some reason they are incapable of taking my premium leaving me very concerned my cover is not in place, I have had 3 conversations where i have been assured it is now all rectified but still they refuse to take the premiums, the wait on the phone each time is around 20-30 mins, i will not renew next year

By Homeprotect

Written on: 14/08/2019

Hello review1245,
I am sorry to read about this.
Please can you let me know your policy number and I can check what the issue is with your payment.
Kind regards
Mona

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Witchwheels's Response to review1245's Review

Written on: 11/09/2019

Thank you for the alert

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