Worst customer service ever experienced

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wkBurke280's review of Churchill Home Insurance

★☆☆☆☆

“Worst customer service ever experienced”

Written on: 15/10/2015 by wkBurke280 (1 review written)

After having a small leak coming through the living room ceiling I called Churchill emergency. A few hours later the plumber arrived only to inform me that his company couldn't help as they wouldn't get paid for lifting floorboards to isolate leak! plumber 2 arrived 6 hours later saying same thing, however he cut through the ceiling instead and isolated the hot water pipe and said he would be back the next day with a joiner to lift floorboards and fix leak. waited all day no one arrived and eventually Churchill put me up in a hotel for the night as I had no hot water/heating. plumber 3 arrived the next day and proceeded to accidentally cut through the cold water pipe without isolating it and soaked upstairs floor, flooded ceiling and dropped a part of the flooring through the hole plumber 2 had cut in the floor and slashed my leather suite! After all the damage he caused I had no choice but to put in a claim, however I have had to pay the £350 excess which I think is absolutely ridiculous as all the damage was caused by the "reliable professional tradesmen" sent by Churchill. It is now over 8 weeks since this happened and after numerous calls to them not one single person has had the decency to return any of my calls. Apparently plumber 3 hasn't put in his report all the damage he has caused even though I have sent them photos of the 2 pipes he replace and not just the 1 he was supposed to repair, Churchill emergency customer service team obviously aren't interested in resolving this matter and have left me no choice but to let the Financial Ombudsman investigate this.

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