Overland Express - www.overlandexpress.co.uk

At the beginning of July 2019 I booked a collection and delivery service through Overland Express using DHL as the carrier. The consignment never arrived.

After much chasing Overland Express admitted that the consignment had been damaged in transit and was deemed undeliverable by the DHL Distribution Centre.

DHL advised me correctly to make a claim through Overland Express who were acting as their agents, and a claim was submitted to Overland Express on 22nd July.

As I had heard nothing by 30th July I contacted DHL Customer Services directly. They advised me that Overland Express had not submitted a claim. then followed many more phone calls to Overland Express but no progress.

I chased DHL Customer Services personally and they confirmed that the claim had been finalised with Overland Express on 4th September.

Hearing nothing I contacted Overland Express again on the 18th September and they denied that the claim had been settled. "This is not the same information we are being provided so anything that speeds up the process is welcome".

To date I have heard nothing from Overland Express. Throughout they have stonewalled, not returned calls and ignored emails. I have no confidence in their ability to provide recompense should something go wrong with a delivery. Use at your peril!

I sent a parcel through yourselves and DHL Express to Lisbon with pickup Tuesday morning, it was supposedly going overland with a four day delivery, which was most acceptable, but it was delivered by 1pm the next day!

I just wanted to say thank you for the great service and excellent price and also the help and advise you gave to me prior to booking. I will certainly be using your services again and would definitely recommend your company.

Used overlandexpress to send a parcel to Dubai, Surprised how quick it got delivered. It was there on third day. Amazing, will definitely recommend. Excellent value, excellent service.

Excellent service and very quick delivery. Prices were great too.

Good service, the advisor is quite helpful,although DHL came to collect my later than expected..The service provided by this company is recommendable...

I've used Overlandexpress to send a bag to France from the UK. They lost my bag. This happened in July 2013, after several email sent they finally answered me (october 2013) about the outcome: no insurance can cover my loss. So in the end, after waiting several MONTHS I'm being said that I lost my bag, that I won't be reimbursed for it and that they won't even reimburse what I paid to send it to France.

My advice, don't use this company unless you want to use money and time.

My experience: I needed to send a small parcel to my son in Myanmar (not the easiest of destinations) and surfed to find the cheapest option. Ended up on the ParcelMonkey site where they said that it could be sent by ParcelForce. Filled in the forms, paid the money online and then waited in on the collection day (not possible to select a time or even a portion of the day such as afternoon or morning). Nothing happened. No collection. No word from ParcelMonkey. Just a dumb message saying that the parcel would be collected that day.

The problem with ParcelMonkey is that it's limited idea of service is internet only. There's no call centre, just online forms. The following day ParcelMonkey's site updated to say it would be collected that day. Sent a message to their support system (and an urgent email to the CEO - [email protected]) Then a few minutes later ParcelMonkey sent another message back saying that the service I'd chosen didn't deliver to Myanmar after all and would I like a refund. Took it like a shot and would advise against dealing with Parcel Monkey if you want to deal with a real guy with real people. But I still had a pacel to send to Myanmar. Found Overland Express online, price was reasonable and it said they could send it via DHL (as an aggregator their price is cheaper than buying from DHL direct). The service from start to finish was brilliant. Because I wanted to know exactly what the he best way to deal with Myanmar customs imports was I was able to email and to speak to a real person. All the advice they gave was spot on. DHL had the parcel on a Friday morning and it was delivered in Myanmar the following Monday afternoon. Doubtless I will have more parcels to send to Myanmar and in future plan to use Overland Express.

Excellent communication to inform us of when the appliance would arrive, followed by a reliable and prompt delivery by friendly men. What more do you want?

Fantastic company with great prices, both international and national.

I found them alot cheaper than the bigger names and more helpful

Good customer service, fast feedback, reasonable price and most importantly, my parcels arrived when they said they would! Thanks very much!