EE Everything Everywhere www.ee.co.uk

Lost the connection on my phone 2 weeks ago. I have been emailing customer complaints and even the CEO's office every few days.

I had one acknowledgement then nothing. Nothing is happening and they have even stopped replying.

This poor customer service can NOT be recommended!

A person from the Woolwich store approach me that's in the SE18 Axis that's how I joined EE.

Today the 01/06/2021 I got the most amazing service. A first class service a top to notch service. Store was closing down.

I met three most professional people, I explained my predicament to them.

The manager told his Professional and dedicated crew lets help this person out. first of all, I was so impressed about how they greeted me with smiles on their faces not frown ( Like its closing time you are supposed to know) I was amazed because I was not judged by my dressed down. They sat me down and swing into action to get to the bottom of my query. One man in the process hit his head, but he said he was fine. My query was resolved they went beyond and above. These are three most dedicate and efficient workers' I have met in recent times. They are for sure, huge and massive credit to the company (EE). I am super please they left the Shop 8:25pm this is a shop that closes by 6pm. They did not turn me back because I need my query resolved urgently. I am super proud. I never regret meeting that person in 2017. My query was resolved in no time with cheerful and pleasant workers who genuinely have the best of their customer’s interest at Heart. Well-done beautiful crew. Thank you to the manager, and the two others I am so please EE store in woolwich is place to visit a place where they leave you with everlasting memory

Worse than BAD! Arranged with EE Customer Service (What a joke) for my PAYM account to be changed to PAYG on 01/12/2020 as I was leaving for Thailand on 30/11/2020. They forget to mention that the PAYG sim needs registering by me in the UK!!! Now I'm doing two weeks quarantine in Bangkok with no network service, can't pay anyone from my UK bank Santander because I can't receive a text with my security code. Hotel phone does not allow international calls, and I only have internet access. Can't contact EE CS online as you can only do this if you have an active PAYM account! Not even sure if they have setup the PAYG sim! Not even worth one star, as Trustpilot doesn't allow none... This is EE loyalty for being a customer for many many years!!

Going to make this short and sweet (sour):

Persuaded into buying a contract I didn't need, the prices were put up every month and they were going to charge me over £200 to cancel the contract. Ended up paying £25 a month for a phone and service I didn't use!

Orange and T-Mobile were way better! Should have stayed that way!

I switched to giffgaff in the end. Will never buy a contract again!

The Broadband speed is so bad that even emails, at certain times of the day, take forever to download. Forget about Youtube you just can't get any streaming without continual buffering. Every video will freeze. Customer Service...WHAT A JOKE! There isn't any. AVOID AVOID!!!!

The Broadband is absolute third world quality. It always freezes on streaming, downloading is hopelessly slow, it will it work at all with more than 1 device on it. Truly lousy!!!!!. And try complaining to so called Customer Service......what a joke. They can't care less. Add to that price increases mid contract....I mean want a farce. DO NOT USE THIS COMPANY!!!!!!

Excellent network 4G speeds are very fast 37MB in my area never had any problems with service ,but rang the customer service spoke to an English advisor who was knowledgeable and polite to upgrade my package got it for £14 unlimited text data and 10GB very fast data with no hidden extras or unexpected large bills having capped it to £2 month .

A few years ago I was on the Orange network on a Dolphin Pay As You Go tariff. I had a random call from a number and when I answered it was EE. They were asking me if I was interested in buying a contract to which I said I wasn't. They then proceeded to tell me that my Orange number was soon to be cut off and that the only way I could keep it was to take out an EE contract.

I can't complain about the phone or the network connection. Both were very good. Yet the prices were a different story! I took out a £20 a month contract which was the cheapest they had at the time. Yet the calls and data would run out quickly so I had to buy "add ons" to get the same amount of data. The prices of the add ons went up and up and soon I was paying almost £60 a month for a £20 contract! 

I tried to call and cancel the contract, which I was told would cost me over £200 or pass it on to one of my friends! I ended up keeping the phone and not using it or any of the data and spent over a year paying £20 a month for nothing! None of my friends wanted the contract either as they could see what it was! Disaster!

To add insult to injury my family members and their friends were still on either Orange or T-Mobile and their numbers hadn't been cut off! This is when I knew it was rubbish. I told them about it and they were shocked.

EE falsely sold me a contract that in total has cost me somewhere between £200 and £400! Avoid like the plague! They're expensive!

tried to get code to unblock a phone to put new sim in phoned 3 times to get code staff just lied andwould not give code

Unfortunately EE only care about wining your business not retaining it, the deals they offer new customers compared to what they give there existing customers is huge. They are a huge corporation that have NO sense of customer service just like most large companies these days.

The way to treat these large companies is to cancel your contract the min the agreement runs out and change to the best deal on the market at the time, this is a lot of hassle but will save you money every time, if your lucky the cancelations department will be able to match the offer of the provider you have chosen to go with if not move on and save money. If I thought for one second that EE even look at these reviews and that my comments would make a difference I would continue.