Vokera 30HE

My boiler broke down during the warranty period. A factory service rep came the next day.

He refused to perform because I could not supply a parking permit (our council does NOT provide parking permits for light vans).

I offered to pay for parking, then upon refusal proposed to refund any (unlikely) fine. He refused again. Talked to his boss who refused again.

I then called for service from an approved service company.

They came and diagnoses they had to order two parts.

It took a week to Vokera to ship the wrong part.

Supply lead time for part is unknown.

Now 16 days without heating. In Winter.

Don't touch Vokera!