App that doesn't work, no ability to send claims in online

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david_yorks's review of Westfield Health Health Cash Plans

★☆☆☆☆

“App that doesn't work, no ability to send claims in online”

Written on: 25/02/2020 by david_yorks (6 reviews written)

I recently subscribed via my Company's benefits scheme and moved to Westfield from another cash plan health provider.

Wrong choice! Submitting a claim is now 10 times harder with no ability to send a claim in electronically, their App simply doesn't (& hasn't) worked for sometime based on feedback on Google Play and they are only willing to accept claims via post which erodes the value of any benefits over the year !

Customer services don't seem to have a clue, one adviser say one thing then another does something else.

Based on my experiences I simply wouldn't recommend them.

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