National Friendly Reviews - www.nationalfriendly.co.uk

11-12 Queen Square, Bristol, BS1 4NT
★★★★★
4.8 / 5
93% of users recommend this
  • Customer service

  • Value For Money

Description (provided by business)

We are a proud mutual which provides a high standard of customer service for the benefit of our members. We specialise in health insurance, later life care, savings and investments.
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Latest Reviews

★★★★★

“New Joint Life Insurance”

Written on: 30/05/2019 by BevMc1966 (1 review written)

We were delighted with the service we received from National Friendly when we were looking to replace our existing life insurance. We had individual policies which were increasing in cost year on year, and these were getting to a level which was difficult to maintain. Our personal circumstances had changed and we wanted a policy which ensured our monthly payments remained the same. After a number of conversations with National Friendly we decided on a joint policy. We were offered a number… Read Full Review

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★★★★★

“High quality and informative ”

Written on: 29/04/2019 by CameronLove (1 review written)

I had a call back from the new business team this morning after contacting National Friendly late on Friday to discuss a Tax Exempt Savings Plan for myself. Throughout the phone call it was very clear that the person I was dealing with had in-depth knowledge about the product I was interested in which put my mind at rest. He was able to give me full details regarding the product including the minimum and maximums for payments and length of the policy and I finished the phone call very… Read Full Review

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★★★★★

“Professional Insurance Broker”

Written on: 09/04/2019 by McCabehg442 (1 review written)

National Friendly Financial Solutions have simplified the process so much. The whole process went smoothly and any difficult questions were resolved with no bother. Well done to the team… Read Full Review

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★★★★★

“life cover”

Written on: 08/03/2019 by Emerson242 (1 review written)

great service, very informative and called to make you aware of any developments. very happy… Read Full Review

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★★★★★

“Excellent Service”

Written on: 05/03/2019 by DandE99 (1 review written)

I have just setup my (and my wife) health Insurance with the support of an incredibly helpful lady from NF. Lots of questions very well answered and she also completed the forms via the phone which were quite a bit easier than completing long hand! Thoroughly recommend NF for depth and breadth of cover and for value for money. A real find.Can't fault the process which wasn't 'hard sell' and just the right tone… Read Full Review

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★★★☆☆

“understanding my cover”

Written on: 15/06/2018 by gilj (2 reviews written)

I do not understand my policy. When I asked for advice I was sent a pamphlet which I did not understand. It is hard to know what I am covered for as there are so many different policies. For instance, I do not understand why I cannot see a private GP when some policies say you can. I do not know if my cover is out of date or cheap and not worth having. I get sent pamphlets which do not refer to my cover (why?)… Read Full Review

Nationalfriendly's Response to gilj's Review

Written on: 02/07/2018

Thank you very much for taking the time to leave a comment, we are sorry to hear that we have not met your expectations. Over the years we have sold a range of healthcare related policies so it is hard to respond to your question without seeing the specifics of your policy. Our latest healthcare product does include access to a private GP, however our older policies do not have that as a benefit. Please can you give us the opportunity to put things right for you and satisfy your queries? If you contact myself, Customer Services Manager and I will take the time to talk through the benefits of the policy so that you understand the scope of cover available to you.

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★★★★★

“policy maturity payout”

Written on: 17/04/2018

all proceeds from my recent policy maturity were paid promptly and after an initial small query of the overall total was speedily resolved I was also sent some goodwill vouchers too....my calls to national friendly were dealt with very friendly and professionally and I am extremely pleased with the outcome...thanks again… Read Full Review

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★★★★★

“Excellent friendly advice”

Written on: 20/02/2018

I called to discuss my options after my family circumstances changed. I got through to an advisor quickly and she could not have been more helpful in explaining clearly how the scheme works and what my options were. I felt she had my interests at heart, she answered all my questions with patience and assisted me in making the best changes to my policy. I was extremely pleased with the service today which was both friendly and professional… Read Full Review

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★★★★★

“Excellent Concise clear polite telephone representative”

Written on: 30/01/2018 by 170Cooley (1 review written)

We were recommended national friendly health insurance by a friend who has been with them for 10 years. The representative who dealt with our enquiries, was polite clear and concise. He was not pushy and oin no way tried to sway us to use his company The quote we were given matched that of our current broker but offered full in and outpatient cover with no excess.The renewal quote from our broker had no inpatient cover and the excess was £1000. It was a easy descion… Read Full Review

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★★★★★

“Rapid Response ”

Written on: 03/11/2017 by Sirrom53 (1 review written)

A simple enquiry was dealt with in a rapid and efficient manner. Keep up the good work. Extremely satisfied… Read Full Review

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★★★★★

“Result!”

Written on: 27/09/2017 by Barnsleyman (1 review written)

My 10 year plan was cashed in recently. Very happy with the results. Had no qualms about immediately starting another. Incredibly easy and uncomplicated, service was fast and very friendly… Read Full Review

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★★★★★

“Really good, easy and helpful.”

Written on: 20/09/2017 by Julissa1969 (1 review written)

I had a plan for the past 10 years, it matured and I split it and reinvested it in two with-profits bonds for my children and started 2 new savings plans. It was very easy to do and the staff were very helpful indeed!… Read Full Review

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★★★★★

“Effortlessly Efficient”

Written on: 19/09/2017

The scheme I'd had for my son had matured, and I wasn't sure what I wanted to do next. I wanted to reinvest his little pot of money, but I also wanted something where I could put something small away each month for him. I was passed through to the person we dealt with who was incredibly efficient yet thorough, and very patient whilst I tried to explain what I wanted. When he had explained the options to me, he emailed over the information he said he would email, and we arranged a date and… Read Full Review

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★★★★☆

“Customer Service. ”

Written on: 17/09/2017 by MichaelMcDermott (1 review written)

So My wife recently had her tax exempt savings mature. We wanted to reinvest but wasn't sure what to do. Enter the person I dealt with.Absolute star. Took the time to explain the different services and lengths of service then how to claim and reinvest. Afterward, we decided not only to reinvest but to open up whole new policies. The advice was expert. Concise enough that I could keep attention and plain enough that I could understand. Now we have affordable, secure and beneficial savings with… Read Full Review

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