Stay clear - They just prefer not to pay out

3.8 / 5
73% of users recommend this
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Swallowsrest's review of Health On-Line


“Stay clear - They just prefer not to pay out”

Written on: 04/08/2022 by Swallowsrest (1 review written)

I have been a customer of HOL for many years. Had issues with claims previously, they just prefer to not pay or authorise a claim.

However I have just submitted a claim for a lump which needs scanning and NHS are 8 weeks. 3 days later no reply to my submitted claim???

After a 20 minutes wait to get through on the phone I’m advised by a totally dismissive and uncaring advisor that it takes 3 days to assess a claim!!!!! REALLY??

What sort of private healthcare is that?

My wife is with Nuffield Health and any claims she has made have been delt with within minutes and the service and aftercare superb!

I would not recommend Health on line from the experiences I have had over the years.

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