April UK Reviews - www.april-uk.com

★★★★☆
4.3 / 5
83% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
April UK - www.april-uk.com - Ask a question now

Media Gallery for April UK - www.april-uk.com

April UK - www.april-uk.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“44% premium increase without any claim”

Written on: 21/09/2017 by AJCraig (1 review written)

This year my premium increased by 44%. I had not made any claim. The company resolutely defended the increase, including at very senior level. It was only when I complained to the Chairman of Spire Healthcare, and after his personal intervention that it was discovered that an 'arithmetic error' had been made and my increase was 24%. They then justified this increase with reference to changes in insurance premium tax (which only accounts for 2% of the rise). This company lacks integrity… Read Full Review

Harry121's Response to AJCraig's Review

Written on: 23/02/2018

can you tell me who you have gone with? which insurance provider?

i have had same problem,just sent an email today, of official complaint, and told them that i want FCA to look into this and investigate,

Reply to this comment

Ajcraig's reply to Harry121's Comment

Written on: 23/02/2018

Hi, I went with Vitality, who are excellent. I wish you well with your complaint. At April UK I dealt with the CEO. She became slightly helpful (after the company had repeatedly stonewalled) after I had been in contact with both the Chairman of her parent company (in France) and the Chairman of Spire Healthcare. I believe April are bringing that rather more established company (Spire) into disrepute by their conduct. She will remember me well. She promised me faithfully that the initial increase was a mistake and that she would make sure that others were not affected. If you really also have a 44percent or somesuch rise without reason then the company is on dodgy ground if they seek to defend that.

Reply to this comment
Report this review
Was this review helpful? 3 0
Read 2 Comments
★★★★★

“A smooth & efficient process”

Written on: 03/08/2017 by Colette126 (1 review written)

I have been very impressed by the service received from April UK. Everyone I have dealt with have been helpful which I found made the process easier! I am very pleased so far!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“PMI”

Written on: 28/07/2017 by ElliotRalston (1 review written)

I've had a great experience with April Uk so far. Their Spire PMI product is much cheaper than anything else I could find with similar benefits. I don't like to use brokers as I've had a bad experience in the past so I called April direct and found the sales lady to be very helpful… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Perfect customer service ”

Written on: 25/07/2017

Took out medical insurance with April after reading about them online. Very good value insurance compared to the others, and customer service has been great so far. Would recommend… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“We are waiting for any anserw about 3 months , 2.5...”

Written on: 02/07/2017

We are waiting for any anserw about 3 months , 2.5 months ago we delivered original invoices for specialistic consultation -and we that's all .No one contacted with us .The plan to protect an income doest't work - the same -waiting 2,5 months !!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Huge price increase”

Written on: 02/05/2017

Took out policy 9 months ago - as previous company was too expensive . April were very helpful quote about £60 less than previous company . Was persuaded by the fact that there was no price increase if you made a claim - and no excess on policy. So payments would remain 'the same' . Just had renewal for next year and it is £110 more per month - increase of nearly 50% on last year. Phoned them and they said hat it was because tax on medical insurance had gone up and now basing costs on… Read Full Review

John_Moore's Comment

Written on: 09/06/2017

I heard about price changes. But this affected everyone. I think they are still the cheapest in some regions.

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Short term income protection missold”

Written on: 30/03/2017 by CarlFish (1 review written)

I have paid into income protection for the past 4 years thinking that if I needed any time off work I would have some income, being self employed this is a matter of survival. Having just downloaded their claim form I am shocked to discover that my condition will be rectified quicker than it would take to fill out the claim form. Foolishly I was led to believe that a STATEMENT OF FITNESS FOR WORK from my doctor would be sufficient evidence that I need to rest for a couple of weeks… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The 75% Policy Beware You Will Be Out Of Pocket ”

Written on: 03/03/2017 by renomick (1 review written)

All seemed good, very reasonable monthly premiums, then when you claim you realise why and what you have not been told. Wife had a double cataract operation total bill £2000 April UK would only pay £1458.60 and that they say is with a 10% goodwill gesture thrown in. The short fall to be paid by myself a 25% short fall of £541.40 plus £100 agreed excess and I even had to pay £22.20 for the eye drops. When challenged they suddenly come up with a reasonable rates scale, this is not told to… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Dreadful!”

Written on: 02/02/2017

They stopped my treatment and billed me for going over my outpatient limit. I had to contact them more than 10 times over 2 months then they finally admitted I was not over my limit and should have continued treatment. They don't reply to emails and if you call them they constantly contradict themselves. To add insult to injury they bill me 30% more than my physio bills them for each session. They say it is an admin fee. I think it is a rip-off!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Total disappointment”

Written on: 15/01/2017 by 368McDonough (1 review written)

From the very beginning the things didn't go smoothly. The paperwork that was supposed to be sent to us straightaway did not arrive. I have to chase for it twice. When it arrived there were no specific terms in the contract related to our conditions, all very generic. Asked this question - no reply from the company representative. I was referred for an X-Ray by my GP, contacted April UK, was sent further formas for complete and scan, sent all to them and haven't heard back for 2 (TWO)… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very well”

Written on: 21/12/2016 by Ana1980 (1 review written)

Everything was very quick, without any problems. I am very glad!!!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“excellent”

Written on: 22/05/2016 by 224Hutchinson (1 review written)

claimed last year and there was no fuss, quick payment directly to hospital without me reminding them or they contacting me with lots of questions. EXCELLENT SERVICE, WILL DEFINITELY RECOMMEND TO OTHERS… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fabulous Service & Product”

Written on: 08/04/2016 by Enzo122 (1 review written)

Submitted a claim recently and again it was assessed and paid quickly, within 3 days. Staff are always helpful and so refreshing to actually speak to a person when you call in. Highly recommend April UK's products and efficiency… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“sickness claims”

Written on: 10/03/2016 by Dermotoconnor (1 review written)

I have being out of work since november sick.It was and is a hard time for me not being able to work.I have a large mortgage and a wife to look after.Any time i was on the phone to april insurance they where so helpful helping me to fill out claim forms and witch parts to fill out.It was dealt with so fast 100% keep up the good work april… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dont waste your money with April Medical Insurance”

Written on: 02/12/2015 by robbo2000 (1 review written)

My first and what will be my last experience with April . The first time i try to make a claim and it was a disaster. My 11 year old son fractures his jaw on a Sunday which is confirmed by a x ray in A&E. The Hospital in form me he needs further assessment from a Maxillofacial doctor. So this is when i contact April who tell me they do not see a problem with the claim and promise with confirm before 4.00 o clock on Monday . In the meantime they email me a consent form to release details of my… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“very fast and good”

Written on: 30/03/2015

I got my benefit without any problem and everything was good and fast… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Value”

Written on: 05/02/2015 by Kaileyo253 (1 review written)

Took out their Spire medical insurance plan. Much cheaper than anywhere I could find, but still offered decent cover. It was easy to take out over the phone, spoke to a friendly lady who couldn't have been more helpful. Have recommended to family and anyone else who is looking at medical insurance… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thanks ”

Written on: 26/01/2015 by Max-missy (1 review written)

We were recommended to SPIRE health by being referred by our GP. What a pleasant surprise. Our consultant could not have been clearer or friendlier. THANY YOU 7 She took time to explain the details of the proposed so that even I could understand everything… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“1st class Health Insurance”

Written on: 25/01/2015

I have been with this company for approximately 10 years and have found them to be very professional and it is very easy to complete the forms to reclaim monies. All the staff are polite and courteous and the claims are paid within 7 days… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A very satisfactory experience”

Written on: 19/01/2015 by iiOlson481 (1 review written)

The salesperson was extremely helpful and knowledgable, and made the whole process of application clear. All aspect pertaining to the policy were explained fully without ambiguity… Read Full Review

Report this review
Was this review helpful? 0 0
overview