This year my premium increased by 44%. I had not made any claim. The company resolutely defended the increase, including at very senior level. It was only when I complained to the Chairman of Spire Healthcare, and after his personal intervention that it was discovered that an 'arithmetic error' had been made and my increase was 24%. They then justified this increase with reference to changes in insurance premium tax (which only accounts for 2% of the rise). This company lacks integrity from top to bottom. I have since switched to another provider who have been extremely helpful and beaten the April premium for a product that is superior in every way. I STRONGLY URGE YOU TO AVOID THIS COMPANY. (Also - NB - April UK is not itself an insurance company. It seems, effectively, to be a broker relying on external underwriters. My experience of their customer relations, up to corporate CEO level, is that they are forever seeking to blame their problems / need to make increases on external agencies).

I have been very impressed by the service received from April UK. Everyone I have dealt with have been helpful which I found made the process easier! I am very pleased so far!!

I've had a great experience with April Uk so far. Their Spire PMI product is much cheaper than anything else I could find with similar benefits. I don't like to use brokers as I've had a bad experience in the past so I called April direct and found the sales lady to be very helpful.

Took out medical insurance with April after reading about them online. Very good value insurance compared to the others, and customer service has been great so far. Would recommend.

We are waiting for any anserw about 3 months , 2.5 months ago we delivered original invoices for specialistic consultation -and we that's all .No one contacted with us .The plan to protect an income doest't work - the same -waiting 2,5 months !!!!

Took out policy 9 months ago - as previous company was too expensive . April were very helpful quote about £60 less than previous company . Was persuaded by the fact that there was no price increase if you made a claim - and no excess on policy. So payments would remain 'the same' . Just had renewal for next year and it is £110 more per month - increase of nearly 50% on last year. Phoned them and they said hat it was because tax on medical insurance had gone up and now basing costs on postcode. I feel they just offered a price to lure me in - old company was cheaper than this . Has anyone else had this happen to them?

I have paid into income protection for the past 4 years thinking that if I needed any time off work I would have some income, being self employed this is a matter of survival. Having just downloaded their claim form I am shocked to discover that my condition will be rectified quicker than it would take to fill out the claim form. Foolishly I was led to believe that a STATEMENT OF FITNESS FOR WORK from my doctor would be sufficient evidence that I need to rest for a couple of weeks. Unfortunately I have now discovered that my accountant must fill in a TWO page declaration and I must revisit my doctor for him to also fill out a TWO page statement. As it took a week to get a doctors appointment and I am unable to drive to my accountants 15 miles away, I will probably be back to work before I get the paperwork in order. Had I known this or more to the point not been led to believe that a SHORT-TERM claim was a simple process I would have bought my insurance elsewhere. I feel very angry that I was misled and quite frankly ripped off. I would strongly advise anyone considering this kind off cover to research the claim process before entering into a contract.

All seemed good, very reasonable monthly premiums, then when you claim you realise why and what you have not been told. Wife had a double cataract operation total bill £2000 April UK would only pay £1458.60 and that they say is with a 10% goodwill gesture thrown in. The short fall to be paid by myself a 25% short fall of £541.40 plus £100 agreed excess and I even had to pay £22.20 for the eye drops. When challenged they suddenly come up with a reasonable rates scale, this is not told to you or explained at time of policy sale, it only comes to light when you claim and challenge why they are paying so little. I had An Inspire policy, I went to a spire hospital, to which they say in there brochure they have an excellent relationship and are able to negotiate down costs and this is passed onto the customer in the nature of cheaper premiums. I experienced no such negotiations I was only told there was a short fall of £541.40 and for the operation to go ahead I would need to email them to confirm I would pick up the short fall, as everyone knows we are not at a hospital for fun so the one arm up the back saying comes to mind. I for one would like to know where they get there reasonable rates scale from as I searched the internet for a general costing of cataract operations and it can not be done for what they offer to pay, if this applies across all operations let alone cancer treatment, which they make a big play on in particular when selling the policy then this is a serious failing from April Uk for not explaining short falls apply and there brochure shows all boxes ticked across the board as PAID IN FULL, which should say (subject to). This policy could leave you desperate subject to your personal bank account or bankrupt you, I believe it was mis sold to me I have complained and am awaiting their reply to my claims before if I have to take it further.

They stopped my treatment and billed me for going over my outpatient limit. I had to contact them more than 10 times over 2 months then they finally admitted I was not over my limit and should have continued treatment. They don't reply to emails and if you call them they constantly contradict themselves. To add insult to injury they bill me 30% more than my physio bills them for each session. They say it is an admin fee. I think it is a rip-off!

From the very beginning the things didn't go smoothly. The paperwork that was supposed to be sent to us straightaway did not arrive. I have to chase for it twice. When it arrived there were no specific terms in the contract related to our conditions, all very generic. Asked this question - no reply from the company representative. I was referred for an X-Ray by my GP, contacted April UK, was sent further formas for complete and scan, sent all to them and haven't heard back for 2 (TWO) weeks. By that time had my X-ray done via NHS. Then they called me with further questions. I informed them that such service was unacceptable from a private health insurance company and canceled our plan on the spot. It took them a further two weeks to send a letter confirming our cancellation. Appalling service.

Everything was very quick, without any problems. I am very glad!!!

claimed last year and there was no fuss, quick payment directly to hospital without me reminding them or they contacting me with lots of questions. EXCELLENT SERVICE, WILL DEFINITELY RECOMMEND TO OTHERS

Submitted a claim recently and again it was assessed and paid quickly, within 3 days. Staff are always helpful and so refreshing to actually speak to a person when you call in. Highly recommend April UK's products and efficiency.

I have being out of work since november sick.It was and is a hard time for me not being able to work.I have a large mortgage and a wife to look after.Any time i was on the phone to april insurance they where so helpful helping me to fill out claim forms and witch parts to fill out.It was dealt with so fast 100% keep up the good work april.

I got my benefit without any problem and everything was good and fast

Took out their Spire medical insurance plan. Much cheaper than anywhere I could find, but still offered decent cover. It was easy to take out over the phone, spoke to a friendly lady who couldn't have been more helpful. Have recommended to family and anyone else who is looking at medical insurance.

I have been with this company for approximately 10 years and have found them to be very professional and it is very easy to complete the forms to reclaim monies. All the staff are polite and courteous and the claims are paid within 7 days.

The salesperson was extremely helpful and knowledgable, and made the whole process of application clear. All aspect pertaining to the policy were explained fully without ambiguity.