The AA Driving School, nationwide UK
Customer Service
Value For Money
The AA Driving School, nationwide UK
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User Reviews
Value For Money
Customer Service
Shout out
I honestly can’t thank him enough for everything he did to help me pass my driving test first go!
No question was ever too small, and no mistake was ever treated as a failure,just another step forward. He has a way of making you feel supported, and confident, even when nerves kick in.
Walking out of that test centre with my pass on the first try today felt amazing, and it’s all thanks to his incredible teaching and helping me with all my little struggles! Thank you
Value For Money
Customer Service
I want to say thank you
I was extremely nervouse today, anxiety has been eating at me since last week as my test hot closer, he is one amazing instructor. He is the father like teacher when it comes to driving. Never once felt unsafe or unprofesional. First time lass with no faults is a milestone I never expected. Thank you for the learning curb, instructions and the thick patience you had with me. I will definitly book you for a motorway course.
Value For Money
Customer Service
I passed on my first attempt in Cardiff. Thank you
A big thank you to my driving instructor in Cardiff. He was always patient and calm during our lessons, taking the time to explain the road rules and helping me understand my mistakes so I could keep improving. He even drew diagrams to make things easier to grasp. I also really appreciated that he listened to me and was happy to focus on the areas where I felt I needed more practice and confidence. His encouragement and calm presence helped ease my nerves before the exam. I passed because of his guidance.
Value For Money
Customer Service
AA Driving School
I’ve just passed my driving test, and I honestly couldn’t have done it without his amazing support over the past year. From the very first lesson, he was patient, calm, and incredibly understanding. He always took the time to explain everything clearly and helped me build both my confidence and my skills behind the wheel.
He never made me feel pressured, even when I made mistakes — instead, he used every situation as a learning opportunity. His lessons were well-structured, enjoyable, and always focused on helping me become a safe and confident driver, not just pass the test.
I’d highly recommend him to anyone learning to drive. He’s a fantastic instructor who genuinely cares about his students and goes the extra mile to help them succeed. Thank you so much, for all your patience and encouragement!
Value For Money
Customer Service
Couldn’t Have Asked for a Better Instructor!
Learning to drive was an amazing experience. They always made me feel calm and supported, even when I made mistakes. Their lessons were well-structured and focused on building my confidence and skills. I couldn’t have asked for a better instructor — thank you so much for helping me pass my test!
Value For Money
Customer Service
Terrible driving instructor
I had lessons, after I had booked a driving test cancellation. She was incredibly unreliable and unprofessional and cancelled literally half of the driving lessons I booked with her and was at least half an hour (or an hour) late for the ones she did show up for.
I had a lesson 2 days before my test and she said the lesson went well and she would be able to take me. The next day she texted me to tell me she had cancelled the lesson we had planned that day and wouldn't take me to the driving test, which she knew I had waited months for, and that I would not be able to book another test without waiting another 6 months. I also couldn't get a refund at this point because she cancelled at such short notice.
I sent a complaint to the AA only to be emailed saying they no longer responding to emails.
The AA hires incredibly unprofessional and poor quality driving instructors and there is absolutely zero accountability for their behaviour. Please do not book lessons with the AA, you can't even depend on their instructors to take you to your driving test.
Hi there, we’re sorry to hear this. We hope you managed to get everything sorted for your test. If you can get in touch directly with your info, we can help check this with you.
Value For Money
Customer Service
Amazing learning experience
I passed my driving test today. My instructor explained everything clearly, gave constructive feedback and helped me build confidence behind the wheel. Thanks to his guidance I felt well prepared for my test. I would highly recommend anyone looking for a knowledgeable and supportive driving instructor.
Value For Money
Customer Service
Best driving instructor!
My husband recommended him after having him as his driving instructor, and I'm so glad I followed his advice. He is a wonderful teacher—he was incredibly professional, punctual, and patient throughout my lessons. I truly couldn't have asked for a better instructor. I highly recommend the AA driving school for anyone's driving needs.
We're over the moon to hear this about your Instructor and lessons. We're sure you'll be able to ditch the L plates in no time.
Value For Money
Customer Service
Passed first time with just one minor fault - highly recommend AA Driving school!
I had an excellent experience with AA Driving School. My instructor, was incredibly patient, supportive, and thorough in his teaching. Thanks to his clear guidance and encouragement, I felt fully prepared and passed my driving test on the first attempt with only one minor fault. I couldn’t recommend AA Driving School highly enough!
Value For Money
Customer Service
Amazing Instructor
He cleared up a lot of worries I had learning to drive in my mid 20s allowing me to get on with the learning and in the later stages giving realistic mock tests to build confidence and great nuggets for test day, couldn't recommend him highly enough.
Q&A
I am not happy with my instructor and would like to change it. Do you know a good AA instructor in South Ealing/Brentford?
I'm considering taking up a franchise as an AA driving instructor. Reading through this thread there are a multitude of similar bad experiences, primarily relating to the conduct of the instructors'
I've also noticed that on a majority of these posts the AA have replied with comments which indicates to me a desire from them to improve and listen.
My question as a prospective 'Franchisee' is this:
Would you as a parent or student choose the AA Driving School as a preferred provider based on their reputation and how much would the ratings in this thread influence your decision to use them?
There are several companies out there that offer a franchise solution; RED being another popular one. I'd be interested to get some feedback on this so I could at least feel that I would be choosing the right organisation to train with.
At this point in time I'm inclined to choose the AA purely based on its long standing reputation and that any other schools (including RED) are likely to have both good and bad instructors too.
Any tips about test centres between Cannock and Wednesbury? Which one is best place to take my test?
Has anyone had a I instructor from Lichfield or Sutton Coldfield in West Midlands? Any bad experiences?