Pass N Go Reviews - passngo.net
Customer Service
Value For Money
Pass N Go Reviews - passngo.net
When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.
User Reviews
Value For Money
Customer Service
passed 1st time at brentwood
She was hands down, the best, most considerate and polite instructor i’ve seen and been with. she’s never shouted or gotten upset at me not one bit over any mistakes, always has met me with calmness and a positive attitude, on top of having stimulating lessons full of conversation. i’d recommend emma straight away for lessons in romford as i’m certain there’s no better. thank you to pass n go and i’ve passed 1st time with only 3 minors!
Value For Money
Customer Service
Excellent company
Been learning to drive for a quite few months now and just passed today. He’s been an excellent instructor and helped me get so far, definitely recommend to anyone wanting to learn!
Value For Money
Customer Service
quick and effective
my instructor prepared me very quickly but i didnt feel rushed. it was a smooth process that id recommend to other people. thank you so much
Value For Money
Customer Service
Amazing lessons
I'm having my lessons with an instructor. I highly recommend because he is helping a lot to gain confidence on every lesson. I'm looking forward to take more driving lessons and pass the test 1st time.
Value For Money
Customer Service
Just had my first lesson
Great first 2hr lesson, extremely knowledgeable, patient and clear. Looking forward to all my future lessons and getting passed!
Value For Money
Customer Service
really good!
before lessons, my instructor at passngo, I was such an anxious driver. however his approach to lessons has been amazing at helping me gain confidence and knowledge on the road. his patience and attitude when teaching has been so helpful and the way he explained things made it that much easier too. all round amazing instructor and friendly person, definitely highly recommend him for anyone especially anxious drivers! :)
Value For Money
Customer Service
Driving instructor
My driving instructors experience, knowledge and expertise enabled me to pass my driving test first time with only 2 minors, cannot fault him at all! Massive thank you to him highly recommend
Value For Money
Customer Service
Instructor
He is a very patient and flexible instructor. He adjusted his style of teaching to suit my style of learning to ensure I’m comfortable with the process of learning to drive which massively helped with my confidence. Highly recommend, especially if you’re an nervous driver.
Value For Money
Customer Service
Driving instructor
A great driving instructor, he was patient and always asked what I wanted to work on in each lesson and explained everything clearly and in great detail.
Value For Money
Customer Service
Really wonderful instructor!!
I was very anxious with driving since it was my first time. My instructor has helped with this by being positive and friendly. He also gives very helpful feedback to allow me to improve and learn!!
Q&A
How do I get a refund, or can I change my instructor?
Before l paid, l cannot get the information that how long l need to wait. After l paid for it, they just told me l have to wait for a 6-8week and did not told me what will happen if there were still no instructors available after 8 weeks. I would like to get my refund but the customer service told me their conditions and terms will not provide any refund after payment. It it too unfair for the customers. I just wanna know how can l get my money back?
Hello, I have had this happen to me recently.
If you paid by credit card.. you plan on making a section 75 claim with your credit card company under the consumer Rights Act and that you plan to also seek advice from the Financial Ombudsman Service.
If you paid by debit card, mention that you are aware of your consumer rights and that you intend to seek advice from the Ombudsman Service.
Mention negative rep for the company with how they handle refunds and that you intend to voice this on Trust Pilot so others can be made aware.
I got my refund back after this.
If not as sucessful.. do actually reach out to the Ombudsman Service for advice.
I bought a block booking online last year and due to bad health and other things have not taken any lessons yet.
I have being told that I now have to pass my theory test before I can take any lessons of them, I have until 26th march to do this.
Does anyone know why I have to pass my theory before taking any lessons? As I have had lessons years ago and never had my theory passed. I am not loosing all this money and 30 hours driving lessons.
Why do you have until the 26th? Does your block booking include your practical test, if so you have to pass your theory before you can take the practical so if you was planning an intensive group of lessons pre test it would be wasted if you hadn't passed the theory.
Would anyone recommend the 10 hour intensive course? Not sure 10 hours will be enough to pass but not wanting to pay for more lessons than needed. Thank you
I would'nt touch Pass 'n' Go with a barge pole. I had a very poor service from them. When they have your money they don't care about you, and they don't offer refunds. They cancel lessons regularly or don't even bother turning up. Use someone else.
Has any one actually had a refund from pass and go? I've read t&c but it only states refunds are not given if you are the reason why lessons are not done, my husband booked the 20 hour intensive course and every lesson has been rescheduled including the actual test. It's taken from the beginning of September to complete 4 lessons and test to be rebooked if we knew it would take this long we would of just gone private.
How much are block lessons of 10 for a beginner?
I think it was about £130 for the first 10 hours then £180 for every block of 10 hours after that.. prices may have changed now though so you might need to check the website. Also each lesson is 2 hours, I don't think they do less than that but for me it was very good because I got a good amount of driving done in a lesson :) I passed over a year ago after about 45 hours worth of lessons - had first test which I failed after 35-ish hours but it was thunder and lightning so wasn't ideal for a beginner driver lol - took a 6 month break then had second test after another 10 hours or so worth of lessons which I passed :)
I just wanted to know if many people have taken the crash course? I'm looking at the 40 hours one. Is it worth it? Does it have a good pass rate? Any information would be great. Thanks
Oh and to answer your other question you have to pass your theory before you do your crash course.