Disgusting company don't bother!

Not happy with this company at all! I paid them a lot of money at the beginning of the year to take an intensive course. Alongside this I was promised that their guarantee of passing was so high that if I didn't they would offer me a few more free lessons and a free driving test. Why would I think twice about going with them? So I paid my money and waited and waited for nearly 2 months for them to get back to me about my theory. Every time I called I got through to a receptionist who then told me she would pass my messages on. Did that happen? No!
They then decide to call me with a test date but still no lessons booked in. It took them nearly 5 months from the point of me paying for them to sort anything out. I can understand that they may be busy but to have no contact at all for that amount of time is ridiculous!
I did finally do my lessons although I'm still 3 hours short of what I actually paid for and I failed my test on something really stupid.
So I tried to contact them again. No answer. No call backs? Now denying knowledge of what they promised in the first place to get money I had saved and saved out of my hands!
I'm guessing they will probably delete this comment but il keep re posting until I get answers and will continue to post on anything on the internet that lets me give this place reviews.
The only good thing I can say was that my instructor was fantastic. It's just a shame he works for a rubbish company that likes to take the mick out of people