CarCaptain Reviews - www.carcaptain.com

★★★★★
4.6 / 5
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Latest Reviews

★☆☆☆☆

“Awful experience”

Written on: 07/08/2020 by christopherbeckett (1 review written)

Carcaptain have delayed payment to their Instructors on a regular basis, and owe an Instructor for 31 lessons completed before the lockdown, and still haven't paid. Another Instructor is owed for 100 lessons completed before the lockdown, and still haven't paid them; disgusting. This created much hardship during the lockdown itself, and with no communication from them from the beginning of lockdown to the end of July, and then demanded the full car payments for the entire lockdown period… Read Full Review

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★★★★★

“Excellent company”

Written on: 02/05/2019 by Pablo1977 (1 review written)

Carcaptain are an excellent company. From my initial conversation with a sales team member in the office to meeting my instructor. I was advised on what package I should get and I got a real family feel for their business and care about their customers, not some of these big call centre type places I've had to deal with in the past. My instructor was truly wonderful - calm, always professional, friendly and supportive. I had no confidence at all when I met him and had been through many… Read Full Review

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★★★★★

“Shayed was amazing!”

Written on: 14/05/2017 by laramorant (1 review written)

Hadn't driven for 2 years but had 20 hours of previous experience, did a 15 hour intensive one week course with Sahyed, who really got my confidence back, and passed after 5 days of driving! I had never done manoeuvres before or any of the technicalities, but Shayed made me grasp them quickly and I always felt calm during my lessons with him- couldn't recommend him more! thanks!!!! Also great value for money… Read Full Review

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★★★★★

“Passed First Time!”

Written on: 26/03/2017

I contacted Carcaptain because I wanted to do an intensive driving course. I had a set amount of time to allocate to lessons and I needed to make sure I passed first time. I had driving lessons many years ago with the AA and it knocked my confidence and put me off buying more lessons or trying again with a different company. I spoke to Carcaptain and voiced all of my concerns and from the very beginning they did all they could to incorporate everything I would need in the timeframe I had. The… Read Full Review

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★☆☆☆☆

“Worst experience ”

Written on: 16/08/2016 by Lianar186 (1 review written)

This was the worst experience of my life. Awful company that do not care for the customer's concerns. The manager was extremely rude, gave me misleading information throughout our contact. I signed up for intensive and they gave me an instructor who could only do two hours a day - not what I paid for. He would shout and make me feel stupid. When I had to cancel my course due to the disorganisation by the company and the awful service they still have not refunded me nor apologised for wasting… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 23/03/2016 by Ftachukk (1 review written)

I booked 11 intensive lessons with carcaptain, my lessons was to start from the 21st of March until the 25th. I had booked a week off work so that I can do the driving. On the first day of the driving lesson the instructor called and said that he thought that my lesson was meant to start the day after. The next next he called to cancelled because he had lots of tests booked, and could not make it. On the 3rd day he called and said that he could not carry on with the lessons because I lived… Read Full Review

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★★★★★

“excellent driving school”

Written on: 26/02/2016 by apat2016 (1 review written)

car captain are an excellent driving school. got me up to speed for my test in weeks. really helpful team found me a test exceptionally fast. overall excellent service, friendly team and people who go above and beyond what is required - 3 hour and longer lessons. 7 am lessons, nothing is too much for them. I can't stress enough what a wonderful team this is and would recccomend 100 percent… Read Full Review

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★★★★★

“Passed first time! ”

Written on: 05/11/2015

I was a really nervous driver and at over 30 I'd almost given up. I never thought I'd pass my test, but I needed to for my job so did lots of research and came across Car Captain. Right from my first conversation with the person I dealt with I knew he'd get me through. I did a Guaranteed Pass course and really think it is absolutely the best way forward - it takes the stress out of weekly lessons and just 'gets the job done'. I never imagined I would pass first time but I did, and therefore… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 28/10/2014 by Lindsey199 (1 review written)

After screaming and shouting in the car on first lesson whilst rolling cigarettes then proceeding to smoke them, my instructor stopped showing up because of wife dramas. So when I had to cancel they wouldn't give my money back complete waist of time. Miserable experience… Read Full Review

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★★★★☆

“How carcaptain is”

Written on: 11/05/2014 by 458Vaughn (1 review written)

Thankyou carcaptain agency has helped me alot. Thankyou again for giving me my appointments quickly. This agency is great and i feel its helped me a great deal. I think everybody should try carcaptain… Read Full Review

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★★★★★

“excellent ”

Written on: 28/04/2014

I was eagerly in need of a test & car captain managed to find me a test within the week, they were very fast & professional. They helped me with all the needed information & advised me also. I would definitely recommend it… Read Full Review

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★★★★★

“great service”

Written on: 19/04/2014 by Cullen472 (1 review written)

I got a day pretty easy thank you for great services… Read Full Review

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★★★★★

“Best Car Learner Experience - They make sure you Pass !!!”

Written on: 10/04/2014 by hmBatchelor312 (1 review written)

Having wasted more than 1 year learning to drive and failing 3 times with one of the most renowned UK driving outfit, I happened to come across Carcaptain by chance over the internet. Carcaptain's guaranteed pass course is the best and helped me pass in less than four weeks from start to finish!!! Other companies are only concerned about getting maximum driving lessons out of you, so that they can make money. They do not see learner's needs, they are only concerned about giving you a 2 hour… Read Full Review

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★★☆☆☆

“Never ever again. ”

Written on: 08/04/2014 by Hello1234566 (1 review written)

Car captain are the worst company I have experienced. They have no customer service qualities whatsoever. I even told them I would write a bad review and they couldn't care less. The employees are disorganised not all I had a nice encounter with one of them namely A but the others including the managing director of the company and rude and only care about taking the money from your pockets. On the other hand I can't give them 1 star like I wish I could because the instructor was very good… Read Full Review

Christopherbeckett's Response to Hello1234566's Review

Written on: 07/08/2020

Couldn't agree with you more. Carcaptain have delayed payment to their Instructors on a regular basis, and owe an Instructor for 31 lessons completed before the lockdown, and still haven't paid. Another Instructor is owed for 100 lessons completed before the lockdown, and still haven't paid them; disgusting. This created much hardship during the lockdown itself, and with no communication from them from the beginning of lockdown to the end of July, and then demanded the full car payments for the entire lockdown period, amounting to nearly £3000.00, when Instructors were not allowed to work.
Steer clear of this company, and go with them at your peril.

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★★★★★

“fantastic”

Written on: 21/03/2014 by jdMoran301 (1 review written)

I failed my car practice test and was desperate to retake it and find a date as my theory was expiring 2 wks after. called the car captain, and then find me an available date 2 days b4 the expiring date. Finally, I passed my driving test. I would 100% recommend you. thanks a lot guys… Read Full Review

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★★★★★

“Incredible booking service”

Written on: 06/03/2014 by brettoe (1 review written)

The experience of getting a practical test date was explained and also price was excellent, the team are very helpful. Text request being sent for availability got a date less than a month of passing my theory as Dsa availability was not until April.Customer services was helpful , knowledgeable, explained everything about the service and how it works.Very glad I used them as I would still being waiting for a practical test. brilliant service .Would recommend to anyone looking for a quick date… Read Full Review

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★★★★★

“The best instructor in the world”

Written on: 02/03/2014 by Peacock458 (1 review written)

Car captain were so helpful and supportive through my driving process. They helped me so much and gave me heaps of extra support. My instructor was absolutely amazing. He was thorough, clear, and full of such easy formulas to help me with manoeuvres, and within that, he was also so calm, happy and just absolutely awesome!!! Thank you car captain!… Read Full Review

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★★★★★

“Fantastic service”

Written on: 28/02/2014

I was very happy with the level of service I received from Carcaptain .. I got both theory and practical tests very quick and Carcaptain didn't leave anything to chance.. They provided me with all I needed to pass both tests first time ... Overall I would deffo recommend them as without them I would still be without a driving license… Read Full Review

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★★★★★

“Did the job”

Written on: 25/02/2014 by Wemlondon (1 review written)

I have ah driving lessons in the past and always quit before the test, so decided to do an intensive course in a week over half term. The staff in the office at Car Captain are very professional, knowledgeable and helpful. They recommended I do 25 hours and I did this over 7 days. The cost is very reasonable, especially since they book the test for you included in the price. Instructor was fantastic and said the intensive course was a good way to learn. It was exhausting, and I couldn't really… Read Full Review

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★★★★☆

“Your customer service is outstanding. The advisor is...”

Written on: 24/02/2014

Your customer service is outstanding. The advisor is extremely helpful and on top of things. Ali was my instructer and I thought that he was very good… Read Full Review

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