Written on: 12/05/2020 by 5Peters (1 review written)
From the moment we signed up for and paid for our brand new caravan the company showed no interest in us or helping us. When we wanted extras added they said it would take over 8 months to book us in as they were too busy. Even when there was a manufacturer re-call that affected the caravans ingress they didn't bother to tell us and we only found out about it when we came to sell it. This was before they offered us £4000 less than any other dealer for it in part exchange. I will never ever use… Read Full Review
Written on: 19/12/2019 by MrsABirch87 (1 review written)
After waiting 28 days for return of £1250 deposit and no contact I am sent this after chasing for weeks Thu, 12/19/19 02:58:18 pm UTC Hello. How may I help you? 02:58:31 pm Can you please confirm my deposit will be paidI have answered all questions and haven't had any info from you to confirm it will beI have informed my credit card company who said they will be in contact with you 03:00:16 pm Due to ongoing issues with our merchant card provider, we are unable to process… Read Full Review
Written on: 05/09/2019 by DerekGrindlay (1 review written)
Bought a new caravan in May and developed a fault within 3 months with the water pump system. After consulting Whale manufacturers and establishing what could be the problem Preston caravans insist that I must return caravan to Preston from Edinburgh so that they can establish fault and rectify. Cost of part under £100 and could be fitted by myself. Cost of fuel to return caravan would exceed cost of part let alone the 4.5 hour journey there and same back again. Should caravan have to be left… Read Full Review
Written on: 29/02/2020 by Vinny140166 (1 review written)
Bought awning new to caravaning so asked them for best one (all year round) Got recommend bradcot air mould cost £1.300 had nothing but trouble with it been back to shop twice not even 12 mouth old every time it rains leaks Zips come away from stitching Took it back there say well you not ideal for all year round After care not very good… Read Full Review
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