I love my new car, the moment I walked in Masons all the staff were very welcoming and extremely helpful. They helped me with everything, the support, advice and after care has been outstanding. They are down to earth people and went out of their way to help me get my new car. They helped me with my tax, insurance, even the after care with servicing, spare parts and advice on my MOT. They are simply amazing at their job and extremely personable. I would recommend them again and again… Read Full Review
Although they are online, the lack of face to face contact did not deter from good a good buying experience. Every email and telephone call was followed-up almost within the hour, every time. They offered the best price for a new Kia Sportage and were always insightful in giving us realistic ETAs with respect to the industry-wide delays for deliveries. Documentation was accurate and clear. Delivery and payments were straight forward and even had follow-up emails to ensure everything was as… Read Full Review
I feel that Jemca Edgware Road are not offering the quality of service that might even be considered adequate. They make it feel like once you’ve purchased their obligation is fulfilled and have a very cavalier attitude towards their customers. After test driving and speaking to one of their sales persons, Melvyn Weekes, I agreed to purchase a Used Dealer Approved Toyota RAV4 Hybrid on a 68plate. He completed the paperwork on Monday and I was told the car was to be ‘prepared’ before I… Read Full Review
Had a terrible experience with this company. The car I was planning to get, and paid almost £1000 fee to them to get me, was delayed over 6 months. After a string of excuses from them I had to purchase another car after the long delays. There was no way to get my money back if paid to them, then their “MD” a guy was absolutely disgusting towards me, no customer service skills whatsoever. It’s a total sham and I’ve also got friends who had a very similar experience. I would recommend to… Read Full Review
I paid £19.99 for an HPI check on a vehicle I wanted to purchase. The results came back clear of any accident damage so I proceeded to purchase the vehicle. I went to sell it to “webuyanycar” and they advised me that it was a CAT N write off. When I showed them that I had completed an HPI check they printed me a copy of their report and in fact it was a CAT N. I contacted HPI to ask for the money that I paid for the car but they refused my request and after an internal appeal they still… Read Full Review
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