NIGHTMARE EXPERIENCE! DO NOT USE THEM

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sabahs's review of We Buy Any Car - www.webuyanycar.com

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“NIGHTMARE EXPERIENCE! DO NOT USE THEM”

Written on: 13/10/2021 by sabahs (1 review written)

The worst experience ever! I sold my car to wbac and its been a nightmare from hell, I booked my appointment online and took a day off work to drop my car off to a branch in feltham, when I arrived there was one member of staff in a small makeshift office in the middle of a cinema car park, as I pulled up the chap came out looked at the car, and then couldn't find the vehicle on the wbac system which was odd as I had already been given a price online. wbac could not find my vehicle on their system (which they had already given me a price for which is why I agreed to sell my car to them) they tried to offer me £6,000 less than I was quoted online, I had to personally find the model on the wbac system which they did finally agree to pay me, the paperwork was done and I received a invoice with a promise to pay by the next day as I had paid for a faster payment so I left the car on their premises.

Later that day I received a call from wbac stating that they required some more information i.e. my purchase invoice and proof of payment, I sent everything across and this is when my nightmare got even worse, wbac contacted me to say that they want to inspect the condition of the car and offer me a discounted price for my car, I rejected that option as I could have sold it for more to their competitors whom actually offered me more money for it, I requested that my car us returned to the branch I dropped it to in the same running condition but thats when all the communications stopped, I have emailed the talk to us now system atleast 5 times with no response other than a 1 line Email that I received after 3 days, and then when I replied I had to wait another 3 days for another 1 line reply, all I want is my car back so that I can get back my property, I have not been paid, my vehicle was dropped at wbac on 05/10/2021 and today is the 13/05/2021, I received a email yesterday to state that the vehicle has broken down and that it is my responsibility to collect the car at my expense from a British car auctions location in blackbushe, wbac are refusing to deliver my car back to me and have stated that I have sold them a car with historic faults when in actual fact I have a old bca assured report when the car was sold through British car auctions to the last owner and it was sold with no faults so I do not understand why I was told that the car had historic faults, I now have a car that is a non runner sitting in a auction site and it is now my responsibility to collect my car at my expense even though wbac took it there and the vehicle apparently broke down in their possession, I have emailed and called and called (they never answer any calls and have limited telephone numbers that you can call). Please stay away from this usiness or you will learn the hard way like I have, I am now instructing a solicitor to claim damages to my property

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