Think Ford, Wokingham Reviews

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★★★☆☆
2.6 / 5
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  • Customer service

  • Value For Money

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Think Ford, Wokingham

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Latest Reviews

★☆☆☆☆

“Badly let down”

Written on: 18/05/2020 by KayBeee (1 review written)

I bought a car on the 30th January. I travelled 90 miles to view the car and liked it. Agreed to purchase with Life Shine. I arrived early afternoon but the business of buying took far too long. I had to retuurn on another day as the Lifeshine took longer than there was time available. I came back a week later. No one was expecting me, the salesman was absent and I waited nearly three hours before my car was available. They failed to give me the package of paint 'treatments'. Many phone calls… Read Full Review

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★☆☆☆☆

“Problems never rectified”

Written on: 18/10/2017 by yoosir (1 review written)

Having committed to buying a Ford Direct car, on the test drive two error messages concerning the brakes came up on the screen. The sales person took it into the service bay and stated that they had "reset it" and they would not recur. They came up again on the way home. I telephoned the sales person who told me to book it into the service department for repair. The earliest date I could get was already outside the 30 day money-back period. They did not rectify the problem on this occasion… Read Full Review

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★☆☆☆☆

“Think Ford - Not really a good idea!!”

Written on: 19/01/2017 by Raelynn290 (1 review written)

I wouldn't say that Think Ford Wokingham was bad in anyway, but Think Ford Farnborough is appalling. Buying a new vehicle, which should just be a simple procedure has turned into a living nightmare due to a clerical error. If you just want a hassle free buying experience, I would look to an alternative dealership. Think Ford need to look at dealing with customers and their buying processes in a completely different way and a more customer friendly approach… Read Full Review

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★★★★★

“Buying a used car”

Written on: 13/07/2016 by Lynchys1965 (1 review written)

Buying a used car from Think Ford Wokingham was an absolute pleasure from start to finish. Excellent customer service from a very responsive and informative salesman. I felt valued but in no way pushed towards a car that did not suit my individual requirements, a rare commodity in used car sales these days. I would not hesitate to recommend this team who prepared the vehicle of my choice for me within an hour of me accepting the deal. Thank you Think Ford!… Read Full Review

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★★★★★

“A happy new car buying experience”

Written on: 14/07/2013

Buying a new car should be a pleasant experience and this was exactly what I found. From the time I walked into the showroom I was not pestered by anyone. When I was ready to speak to a salesman introduced himself to me and answered any questions I had. He gave me all the time I needed, plus his total interest and arranged a test drive for me. He also didn't despair when I said my husband would do the test drive for me. As we didn't want to do it that day he arranged a time /date to suit our… Read Full Review

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