Strood Motor Centre BEWARE Care Package!!!

1.7 / 5
19% of users recommend this
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JammerSi's review of Strood Motor Company, Strood, Kent


“Strood Motor Centre BEWARE Care Package!!!”

Written on: 24/11/2021 by JammerSi (1 review written)

Firstly, if I could have selected the option for zero stars I would have, please read, this is factual and not a rant. Went there with my partners daughter to look at potentially buying a car. It was a Grey Ford Fiesta 2014 with 38,000 miles MJ64 EKH.

When we asked anything about that car the person I dealt with didn't know the answers, such as how many owners, last serviced etc which was odd. I asked if it had had any paint or repairs as I’d already detected it had as nearside rear door had been painted and the rear bumper didn’t align properly and no direct answer was given. In fact at no time did he really try to sell us the car, what he was most interested in was selling the so called 'Care Package'.

The care package consisted of replacing a boot floor/carpet and a dash vent that were missing, a service but no detail as to what the service Included and an MOT which the car currently didn't have.
We made him aware on several occasions we would not be interested in the care package at all, but he still insisted throughout our conversation that he would continue go sell the virtues of it. At no point did he try to sell us the car, no mention of any features, advantages or benefits of the product we wanted to buy, just of the "Care Package" we said we would want to buy the car but needed to make a few calls to allow my partners daughter to source some extra funds in order to achieve the asking price of £6475, so we said to him, we're popping for a coffee down the road while this happened. He then said he could sell us the care without the care package but we would have to fill in a disclaimer, with that he produced a large sheet with loads of scary small print, to which I said was absolutely fine and we left.

20 mins later, he asked boldly, “so what do you think" we replied we’ve got the cash and would like to buy the car, he looked delighted until we then said without the care package! He then said his colleague has got someone on the phone right now coming to see the car which is really awkward. I said why is it awkward, just call them and tell them its sold, he then went in to say about he can’t have battles with other salesmen, to which I said that was not my concern I was there to buy the car. He then said it’s just not fair to waste the other customers time in coming to see it, but he failed to realise he’d just wasted our entire time, speaking to him on the phone the day before, driving all the way there to view the car and test driving, then spending time on the phone arranging the funds to buy the car. He was talking utter BS! My partner called his bluff at this point and said, so what if we'll take the car and with the care package, of which having a very awkward look on his face he said no, how would we like being messed about. if he had agreed to that it would have proven him a liar, my partners daughter was so noticeably upset and in tears which he totally ignored. He said look, let me help you out, as soon as this other guy has seen the car I will call you back.

He called 2 hours later to say the other viewer wanted to buy the car, but he needed to trade-in a car but SMC wasn’t interested in his car. So the good news my partners daughter could buy the car, but she had to buy the care package and if she didn’t he would not sell her the car. Not only that but he gave her 1 hour to respond with her decision.
So I will leave it up to you good people to make your own minds up, but I will strongly urge you to read all the reviews available on the interwebs, then you’ll find out what we did and that there are far more skeletons in Strood Motor Centres closet than meets the friendly salesmen’s eye!!!

I’m not telling you not to buy from them, I’m just sharpening your senses before you go to view and potentially buy a car from them, so you know what to expect.

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