Had to go elsewhere

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Ffffiona's review of Stoneacre www.stoneacre.co.uk

★☆☆☆☆

“Had to go elsewhere”

Written on: 27/09/2021 by Ffffiona (1 review written)

I had a terrible experience here. Wanted to buy a car which every time i went to collect i’d get a call on the way saying it was broken and needed to be re-fixed. I got sent the V5 in error from them as they wanted to “speed up the process” if i had bought their repeatedly breaking car so i had to post it back to DVLA at my own expense (as i was then liable for any penalties/tax for a car i hadn’t bought). They said they would reimburse me for this and never have. I have sent a complaint which i have never heard back from for months even after chasing it up. Worst customer service i have ever received and i have now bought a new car from Arnold Clark which i am very happy with. Newcastle branch and customer service both horrendous.

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