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  • Customer service

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CedricSears's review of Sparshatts of Havant - www.sparshattsgroup.co.uk


“Warning ”

Written on: 20/10/2021 by CedricSears (1 review written)

It is important to be aware of this Sparshatts branch in Havant. They sold us an unreliable vehicle and a complete nightmare.
We noticed an issue involving the vehicle's sat-nav on the very day we first examined it. It was not retracting properly, remaining open as it should.
In addition to the signed agreement, we also received written confirmation that the garage would be responsible for repairing the audio system of the car. In the following week, the audio system failed, leading to the car being returned.
One month later, Sparshatts Group Ltd realised the entire audio system in the Audi was defective, and as a result, its replacement would cost £3000.
Sparshatts then attempted a shoddy backstreet repair that lasted only a few days and caused even more electrical problems.
We were at this point able to conclude that the vehicle would have to be rejected under FCA guidelines because our first attempt to repair it had failed. This led to its final return.
At that time,The Havant branch manager told us the vehicle could be exchanged under the agreement, and we should then search for a more suitable car on Sparshatts Group's website. We found three cars that were similar in value to the Audi, plus and minus a few hundred pounds.
The agreement had already been paid twice by this time, and we were in the third payment period.
Despite being already contracted with one finance company, Sparshatts Group Ltd Havant took another month and attempted to sign us up with yet another before we were informed.
Sparshatts Havant made buying a car miserable and disappointing for us.
The finance company had no knowledge that the vehicle had been rejected, and they were preparing to file a complaint with Sparshatts Group to recover the full amount. They expected the process to take about a month.
Despite this, Sparshatts provided a courtesy car to us during this time as part of their "customer service." We did not need the courtesy car since we still owned the previous vehicle. The manager was quite insistent that they fulfil their obligations in terms of customer service.
By the end of the agreement, we had made three payments and were without a vehicle. Blue Motor finance received a full refund; however, Sparshatts was adamant that a free courtesy car would be provided, so we would be charged for the full price of what we had paid already for the Audi.
As a result, I urge people to think twice before doing business with this company.
The closing of a till indicates an end of customer service.

  • Customer service

  • Value For Money

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