Rustys Auto Salvage Reviews - www.rustysautosalvage.com

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★★☆☆☆
1.6 / 5
14% of users recommend this
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Latest Reviews

★★★★★

“Agent was so helpful!”

Written on: 12/06/2021 by Carheaven (1 review written)

I was incredibly worried that I would not get a decent quote on my vehicle, however in speaking with her my concerns went away. She quoted me at least $700 for a car with an unusable engine. She services the Colorado area. Thank you!… Read Full Review

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★☆☆☆☆

“How Rude!”

Written on: 19/03/2016 by MadisynTimmons (1 review written)

The woman who answered the phone was condescending and had a chip on her shoulder. After telling me they would not buy my car I politely asked her what the reason was and she hung up on me. I can only believe that she is still employed because the whole company is just as unprofessional… Read Full Review

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★☆☆☆☆

“Deceiving add”

Written on: 22/01/2016 by Cooper352 (1 review written)

Their add is a lie. They don't buy every car. My car had a lot of new parts and straight body. Don't even bother to call here… Read Full Review

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★☆☆☆☆

“Unprofessional Customer Service”

Written on: 19/09/2015 by CheyenneNoble376 (1 review written)

The rep answered the phone laughing, then put me back on hold without notification. Someone else came on the phone and I told him my name, he called me by another name and asked me the same questions a few times. I decline the offer and he hung up in my face… Read Full Review

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★☆☆☆☆

“Rusty's auto salvage is really bad.”

Written on: 02/09/2015 by AmarisGreer (1 review written)

I was on hold 3 times for over 45 minutes to get a quote for my car and never got a quote. They keep disconnecting my call. Terrible customer service. Call someone else to sell your car and save waiting on a non answered call… Read Full Review

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★☆☆☆☆

“Rude”

Written on: 22/05/2015 by KaylenReyes (1 review written)

I called and got an estimate for my junk car. When I told her I had a higher offer she asked me how much. I wouldn't tell her it was more than $100 higher and she asked if I had to pay them for a title transfer. She told me I woulld have to do that but I never told her the name of the company. She rudely hung up on me. I was paid $115 more than their offer and did not have to pay for title transfer or anything else. Do the research and don't use Rusty's… Read Full Review

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★☆☆☆☆

“Very rude on phone and not able to help me”

Written on: 18/05/2015 by Kareemi18 (1 review written)

I found on their web site they advertise they have a "tower" in the area I needed my old truck picked up. I called the number and waited about 15 minutes on hold. Right off the bat the guy was very rude on the phone. He obviously has had no training in customer service and he cut me off twice while asking for information. In the end he said he didn't have anyone in my area which is not what they advertised on their web site so I wasted about 20 minutes of my time with them. Why does the… Read Full Review

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★☆☆☆☆

“rude beeeach answers phone”

Written on: 15/05/2015 by 1pissedoffmfinirving (1 review written)

very rude on phone very vague on price says 200 - 250 but insists cant guarantee 250 on phone with out seeing or knowing condition. really condition. its a junk car under 250 dollars… Read Full Review

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★☆☆☆☆

“no return phone calls”

Written on: 11/12/2014 by MikaylaSharpe49 (1 review written)

3 messages left without a return call. Unprofessional… Read Full Review

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★☆☆☆☆

“I was cheated today by the tow person”

Written on: 31/10/2014 by AdrianDunn3 (1 review written)

My name is Norman Organ, and I was cheated today by the tow person,Kyle. I talked to them over the phone and negotiated a price of $250.00 for my '97 Ford Taurus, but the tow person said that he would have to charge me a tow fee and could only give me $200.00. I talked him into giving me $240.00, but I still feel violated because he broke the verbal agreement. He was 35 minutes late, and my 15 month old daughter and wife were ready to go home… Read Full Review

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★☆☆☆☆

“I have called this place three times and got hung up...”

Written on: 18/06/2014 by mudderbubbles (1 review written)

I have called this place three times and got hung up on every time. When I did get an answer the woman told that they didn't pick up vehicles in the area that I requested even thought he ad on the internet specifically stated that city and surrounding area… Read Full Review

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Windydaze's Response to mudderbubbles's Review

Written on: 22/09/2014

I thought I was having technical difficultiesbut now feel they were hanging up on me cause after several attempts i was finally told they did not service my area which is listed as being serviced specifically. I mean when they advertise "Our towers cover every town, city & county in Florida - Removal is always reliable, fast & FREE" I think this is false advertisement.

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★☆☆☆☆

“Very unprofessional”

Written on: 04/08/2013

I made it very clear to them I needed the car picked up at a certain time. They assured me they would be there. They were late I had to call them and they told me it would be another hour. Hour went by they were not there. When they finally got there they said they could only give me half of the original proce that I was told. And the guy had the nerve to ask me to steer the car for him while im holding my three month old. Very unprofessional!!!… Read Full Review

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★★★★★

“got cash was pretty simple”

Written on: 05/06/2013

Had a 2001 Toyota sienna, called rustys and it took about 15 minutes start to finish. They came next day and gave me $800 and a restaurant.com gift code car. If I ever have another car to get rid of I would use the… Read Full Review

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★☆☆☆☆

“The customer service is unprofessional and ignorant! ”

Written on: 02/05/2013

I just called this place and the telephone operator was the most ignorant and unprofessional person I ever spoke to. She was rude and gave me no information. This company seriously needs to offer their employees a class on proper customer service and teach their employees some class period! I couldn't even get as far as to give an opinion on how fair their offers are for cars because the operator was so horrible!… Read Full Review

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Nemofesbin's Comment

Written on: 05/06/2013

Strange that you say that. I called and encountered no such issues. I did try other places as suggested on this site but got some guy who actually answered the phone "dating service". When I told him I though I called a place to sell my car he said "yea, we do that too!"
I like Rustys and they came on time and paid cash!

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