Phantom Motor Company Reviews - www.phantommotorcompany.co.uk

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Phantom Motor Company - www.phantommotorcompany.co.uk

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Latest Reviews

★☆☆☆☆

“Purchased a Dream car - Turned into a nightmare!!!!!”

Written on: 19/09/2018 by leonbrydon (1 review written)

Do not buy from this garage!!!!!! Read other reviews as well, i wish i had. car had multiple faults after purchase. Been back to the garage 5 times and still issue with suspension and they lost my locking wheel nut. Now the director and service manager are ignoring my emails and messages. When i received the car the lettering was not level, oil level was low, wheels needed balancing, service book not filled in correctly, key thob did not work and they didnt tell me a problem with log book until… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 18/09/2016 by Scholesfan888 (1 review written)

I bought a performance model Audi from this place in late April, the sales guy was pleasant/helpful and not pushy which is always a bonus. The experiance from walking in the showroom to handing over the keys was pretty much faultless, can't knock the guys for that. Days after taking the car home, and driving no less than 50 miles (bad weather and work commitments) i noticed a humming noise and a knocking noise. As i work across the road from an Audi dealer i got it booked in straight away… Read Full Review

Phantommotorcompany1's Response to Scholesfan888's Review

Written on: 05/11/2016

HI,

WE ARE DEARLY SORRY FOR THE TROUBLES YOU APPEAR TO BE HAVING.

PLEASE CONTACT US IN RELATION TO YOUR ISSUES AND WILL BE MORE THAN HAPPY TO REPAIR THE CAR AT OUR COST. WE CAN PROVIDE A COURTESY CAR WHILST YOUR CAR IS BEING REPAIRED. WE HAVE NO RECORD OF ANY ISSUES WITH ANY PURCHASED VEHICLE FROM OUR GARAGE IN APRIL THIS YEAR. PLEASE CONTACT MYSELF AT YOUR EARLIEST AND I WILL PERSONALLY DEAL WITH THIS MATTER FOR YOU IMMEDIATELY.

I LOOK FORWARD TO HEARING FROM YOU.

BEST REGARDS,

COLE HIBBERT
DIRECTOR
PHANTOM MOTOR COMPANY

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★☆☆☆☆

“ford focus st nightmare ”

Written on: 21/04/2015 by beech1956 (1 review written)

On the 26th of April 2014 I purchased a motor vehicle from Phantom Motor Company of Wigan. I Paid £8'500 for what I believed was a great car, the sales staff were polite and friendly I drove the car for 5 weeks covering just 500 miles during this time I had to top up the coolant twice. I decided to take the vehicle to a local garage where upon being checked it was determined one of 3 faults were possible. 1 head gasket, 2 piston liner split , 3 cracked cylinder head, (please see attached… Read Full Review

Phantommotorcompany1's Response to beech1956's Review

Written on: 31/05/2015

Hi I am the director of phantom motor company. We are completely unaware of your experience with ourselves. We would like to discuss this further if you have a minute and get this resolved right away for you. I will personally handle your complaint directly. Can you contact me. Unfortunately I do not have any of your details on this website. To my knowledge We have not collected a Ford Focus St from any of our customers. I look forward to hearing from you.

Best regards

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Mrmp234's Response to beech1956's Review

Written on: 30/08/2016

Hi

I have recently had a similar issue with a focus st purchased from the same garage. What was the reg of the car?

Thanks

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Mrmagoo1956's Response to beech1956's Review

Written on: 01/07/2015

To the director of phantom motors wigan
I have emailed you directly twice
i have also provided you with my contact details

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Joelee01's reply to Mrmagoo1956's Comment

Written on: 05/07/2015

You have got more chance of getting blood from a stone I hate the way you put a review up and they get taken down due to them saying it's not true not every garage are perfect

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Phantommotorcompany1's reply to Mrmagoo1956's Comment

Written on: 22/08/2015

Hi,

Please email me and I will contact you directly to discuss this issue. We are here to help. Sorry i don't appear to have received your emails. I'm aware we are currently in the process of insuring a full refund for this car and we are completely unaware of issues until this week when the finance company have contacted us. Santander will confirm in writing to you that we as the dealer have had no knowledge of your issues apart from when you returned the car for the water leak back in September 2014. That was the last communication with both yourself and Santsnder in relation to your car. The finance broker from Man island finance will also confirm this. Apologies on behalf of our company. If we was made aware of this we would of immediately collected the car, repAired any issues at no cost to yourself and supplied you with a courtesy vehicle. We will endeavour to get this issue rectified once the Ford dealer release the car to us and we will issue a full refund for you.

Best Regards,

Cole

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Beech1956's reply to Phantommotorcompany1's Comment

Written on: 24/08/2015

Hi Cole
If you were genuine and liaised with your staff and myself from day one you would know I've already been fully reimbursed by the finance company.
As for you your company having no knowledge of my complaint that's rubbish, if you wish I can attach emails sent by Phantom to myself basically telling me to accept £600 and go away,
Just to refresh your memory the total bill to repair the car was estimated by ford at over £9000.
Be honest you just want the review removed.
The review I posted is 100% true I have logged phone bills recorded conversations and e mail exchanges between myself and phantom if you are genuinely unaware I'd be looking at sacking members of your staff.
Mr Beech

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Joelee01's reply to Beech1956's Comment

Written on: 24/08/2015

Get the emails up mate people need to see what this garage is like getting all bad reviews taken down I know what there like and they like to lie in any way they can. For one not changing a split radiator on my car as it was givin back to me in a dangerous condition

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Phantommotorcompany1's reply to Beech1956's Comment

Written on: 06/10/2015

Hi,

It was myself that reimbursed the finance company with a full refund on your behalf, barclays the company you had your finance with actually failed to tell us that you still had issues with your vehicle and we not told about your ongoing problems. I can get this confirmed by Mann Island Finance the broker you dealt with to confirm this should you wish, the business manager from Mann island had tried to call you several times to confirm the same.

Unfortunately we were not made aware by both companies.

My apologies for all inconvenience caused, we did issue you a full refund as soon as we're made aware.

Should you wish to discuss any further please do not hesitate to contact us.

Regards

COLE

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Beech1956's reply to Phantommotorcompany1's Comment

Written on: 07/10/2015

Hi Cole

Tell me the amount you reimbursed for and the date it was settled
And are you honestly trying to tell me that in 14 month's of communication you were kept in the dark
Be have Cole the review stays

Mr Beech

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Phantommotorcompany1's reply to Beech1956's Comment

Written on: 03/02/2016

Mr Beech,

You can leave the review on its your perogative, I have never requested you to remove this review.

I wanted to simply explain the case to you. After all this situation the actual fault with the vehicle was a simple water leak from a hose and not what the Ford main dealer stated.

This is not your fault whatso ever and it is also not ours. You have contacted your finance company directly to state you had issues and they never related any if this information to us. My sincere apologies our company may have caused you throughout this process.

The finance company and the broker are happy to confirm what I have said should you wish this in writing.

I hope you can accept our apologies.

Best regards

COLE



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