Purchased a Dream car - Turned into a nightmare!!!!!

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leonbrydon's review of Phantom Motor Company - www.phantommotorcompany.co.uk

★☆☆☆☆

“Purchased a Dream car - Turned into a nightmare!!!!!”

Written on: 19/09/2018 by leonbrydon (1 review written)

Do not buy from this garage!!!!!! Read other reviews as well, i wish i had. car had multiple faults after purchase. Been back to the garage 5 times and still issue with suspension and they lost my locking wheel nut. Now the director and service manager are ignoring my emails and messages. When i received the car the lettering was not level, oil level was low, wheels needed balancing, service book not filled in correctly, key thob did not work and they didnt tell me a problem with log book until i had paid. I had to re-order and claim the money back. There were lot more issues but not enough room to type on here. Now i am having to get repairs out of own pocket and chase though trading standards. Very poorly run company with incompetence at all levels. This has been going on since may. update 19/9/2018: finally got a reply from the director after i put this review up, asking to remove the reviews. He told me that he would try and repair my car but only if i take it to his garage, which is an hour drive, and would not give me a courtesy car or time frame for repair, leaving me no way to get home or return to collect unless i paid for a taxi. I stated that the car had been 5 times already and that it was obvious they could not fix. When i purchased the car i was told by the salesman that the warranty covered being able to take to local garage. This is not true. The director is now refusing to refund any repair out of his garage. In a email he even called me 'silly'. I now feel that my only option is to get the repair done and ask trading standards to investigate. this has turned buying my dream car into an absolute nightmare.

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