Shockingly misleading information

2.8 / 5
41% of users recommend this
  • Customer service

  • Value For Money

Guest's review of Lomond Car Centre -


“Shockingly misleading information”

Written on: 20/01/2022

Travelled from Edinburgh to see a minibus described as ‘drives and looks brand spanking new’. Photos seemed to be good. Arrived and the bus had a MASSIVE dent on the roof, two cracked back panels, a leaking roof window, mould, damp patches, torn inner wall covering…I could go on. Told the guy that the pictures didn’t show the dent and he said they did, I just needed to zoom in. He then backtracked saying I was correct. When we asked why the dent wasn’t in the photos he said ‘ if it’s not for you it’s not for you’. Shocking treatment, unprofessional attitude, multiple discrepancies, and misleading information both in the description and in person. If I could have chosen zero stars I would have done. Strategy here is advertise as brand new and when the customer comes in and sees all the faults, tell them they can be repaired. Not how I like to do business.

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