Worst Car Company I've ever dealt with

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Charlesa1980's review of Imperial Car Supermarket - www.imperialcarsupermarkets.co.uk


“Worst Car Company I've ever dealt with”

Written on: 20/07/2019 by Charlesa1980 (1 review written)

I bought a BMW 335d in August 2018. I travelled over 300 miles to their Chertsey branch to find the car i'd prebooked an appointment to see looked like a skip. It had not been cleaned or prepared and there was even mud on the back seats. As i'd travelled so far and the salesman was apologetic I decided to take it for a test drive as it was the spec I had been after. Two mins into the journey we were forced to return to the branch as the tyre indicator was showing low pressure. All four tyres had to be inflated!! I liked the car but was unable to take it for a drive about 60mph as the salesman told me they did not have insurance to take it onto the Motorway. (this was relevant later). I decided to buy the car provided it was valeted. The garage agreed and sent it to the inhouse cleaner. It came back an hour later with the mud still on the back seats. Clearly the salesman was embarrassed so sent it back again. He apologised to me saying the cleaner told him they had no cleaning solution???. It came back again and was still not properly valeted but as I'd travelled so far and by this time it was about 3pm I agreed to take it. Id been there hours by that point. I paid and drove it away sometime after 4, but as it was rush hour I could not get above 60mph until about 40 miles or so from the garage. At 70mph the whole car began to vibrate so violently I can only liken it to a badly levelled washing machine on spin. The front passenger seat was vibrating so badly you could see it shaking. I had to continue my journey at 55mph and it took me 7hrs to get home. Contact with the garage that day and the following day, me using my own time and effort showed the telemetry or the car and the wheel balancing was all out. Bizarrely when the car was on the ramps at my local Kwik Fit, there was fresh tyre soap on the inside of all the tyres which had barely 3mm of tread on them?? They had obviously been replaced which the garage denied all knowledge of. I wrote a scathing review at the time and the manager of the garage rang me apologising profusely stating this was not the image their garage wanted to project. He offered me access to their trade account for tyre replacement for the life of my ownership of the car (obv I would pay for the tyres but would get them cheaper) so I was pretty happy with that and his apology. Well I now need new tyres and have spent three weeks trying to get Imperial Cars to honour their promise all to no avail. Ive spoken to countless people and emailed their customer car team who profess to get back to you within 48-72hrs...well two weeks later Im still waiting!!! No one returns calls and now they've had my nearly 24,000 pounds their obviously not bothered. It seems clear to me it was never their intention to honour their promise and allow me to get a few quid off tyres so I've now had to order them myself at the best price I could get. Buy a car from Imperial Cars and if there is anything wrong be prepared to fight to have your problems rectified like I had to. Don't believe a word they say and get everything in writing. I'm 53yrs old and have had numerous cars. This is the Worst |car company I've ever dealt with. My advice is go to Motorpoint. I've bought from there previously and wish I had this time

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