Attention to detail

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diRamsey417's review of Evans Halshaw, Mansfield, East Midlands

★☆☆☆☆

“Attention to detail”

Written on: 07/11/2016 by diRamsey417 (1 review written)

Went to view '07 Mazda MX5 so booked a slot online and posed a few questions relating to service history/MOT. On arrival, the salesman on duty wasn't aware of the booking, despite a confirmatory email from the dealer. He couldn't provide the info requested, was told that MOT history and service history could be viewed online so, in effect, no attempt was made at answering basic questions relating to the car. Viewed the vehicle, the interior of which was filthy and in a poor state, despite it having been at the garage for at least a couple of weeks (I can only assume that they don't valet some of the cars until sold). To cap it all, the car battery was flat and wouldn't start at all, to which the salesman didn't seem that bothered and even asked if I would like to put down a deposit to secure the car. Needless to say, I walked away at that point, I expected much better from this company. Some concerted effort required on their customer service and communication skills!

  • Customer service

  • Value For Money

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